IT infrastructure is complex today. On-prem. Off-prem. Virtualization. The cloud. It’s up to IT to build this infrastructure, then distribute resources from its many miscellaneous parts to various services in the most efficient way possible. With so many different environments to track—many of them walled off from one another in data silos—service issues can be difficult to diagnose and anticipate...

What is Performance Management? IT performance management is responsible for everyday aspects of capacity management , like monitoring performance and resources, planning changes to make efficient use of resources, analyzing performance, and reporting back to the business. Now more than ever, your company’s bottom line rests on your ability to provide 24/7 service online. Even short outages can...

What are your optimization goals? An optimization initiative is typically triggered by one of the drivers listed below and the focus is dictated by your overall business objectives. But singlehandedly focusing on one objective may negatively impact your capabilities in the other areas. This can reduce the overall service quality and offer limited to no real value. In order to achieve concurrent...

Capacity Management Strategies If IT was like a restaurant…then capacity management should be like the restaurant manager (aka Maître D’). Unfortunately, too many organizations are using capacity management as the clean-up department. When something goes wrong, capacity management fixes it. And while that used to work, that’s not the best practice to follow today. A Brief History of Capacity...

Have you ever experienced an online service outage? It’s like losing half your physical locations without any warning. Downtime is a huge problem. It stops your revenue stream. It compromises customer loyalty. It damages your brand’s reputation. And it wastes hours and IT resources to fix the problem—when it shouldn’t have been a problem to begin with. Isn’t it about time you prevented downtime...

Looking for a capacity planning tool? Find out how to choose a tool that will be the most accurate.