Title

Support

Get the help you need—when you need it

Looking for help? We’re committed to solving your problems so you can get back to what you do best. If you’ve run into an issue, our friendly support team can help you resolve it in a timely manner via phone, live chat, or email. When you need assistance implementing a software feature or just want to find your product downloads or manuals, we can point you in the right direction.

Submit support case

Submit a Support Case

If you need assistance, we would be happy to help. Just fill out a short online form with your contact information. Our talented support staff will be in touch with you shortly.

Product downloads

Product Downloads

It’s easy to access your HelpSystems product downloads. Simply find your product line to the right.

See release notes for product versions that are currently shipping.
Monthly Release Notes

Download products from:
Download products from:
  • Intermapper
  • RJS
  • Skybot

Go To Community Portal >

Download products from:
  • Bytware
  • CCSS
  • Powertech
  • Robot
  • Safestone
  • Sequel
  • Showcase

Go To Account Page >

Product manuals

Product Manuals

Find your HelpSystems product manuals and documentation for quick and easy reference.

View product manuals for:
View product manuals for:
  • Intermapper
  • RJS
  • Skybot

Go To Community Portal >

View product manuals for:
  • Bytware
  • CCSS
  • Powertech
  • Robot
  • Safestone
  • Sequel
  • Showcase

Go To Self-Service Resources >

Knowledge base

Knowledge Base & Self Service Articles

Have questions or need step-by-step instructions? We’ve created extensive articles, videos, and how-to guides to make implementing and using our software as easy as possible.

View articles for:
View articles for:
  • Intermapper
  • RJS
  • Skybot

Go To Community Portal >

View articles for:
  • Bytware
  • CCSS
  • Powertech
  • Robot
  • Safestone
  • Sequel
  • Showcase

Go To Self-Service Resources >

Services

Services

Leave it up to the experts. HelpSystems can provide consulting, training, security services, and managed services to make your technology projects more successful and help you meet your business goals.

Training

Training Events

Our consultants regularly conduct live classroom trainings and host industry events, as well as attend tradeshows and local user group meetings. See what’s coming up next and join us.

Product certification

Product Certifications

If you already use our software every day, demonstrate your expertise to your team or boss by earning your official certification. HelpSystems product certification tests are multiple choice and are available for a large number of our products.

Discussion forums

Discussion Forums

You’re not alone—people just like you use our software every day. Connect with your peers, ask questions, and share pointers in our product discussion forums.

Resources

Other Resources

We want to help you get smarter. Grow your industry or product knowledge by taking a look at our resource library, full of valuable tips, best practices, and industry trends you should know.

HelpSystems Community Portal

HelpSystems Community Portal


You’re invited to our exclusive customer portal, where it’s easy to manage your HelpSystems software, get technical help, and network with fellow users—whenever it’s most convenient for you. The HelpSystems Community portal is a self-service hub housing product downloads, online manuals, and helpful how-to articles. Join other users in our discussion forum, fill out a support request and track its status—all right at your fingertips.

Explore your portal >

Submit a Support Case

If you need assistance, we would be happy to help. Just fill out a short online form with your contact information. Our talented support staff will be in touch with you shortly.