Great software and services start with great people.
That’s why HelpSystems is committed to fostering a value-driven culture where every employee matters. We are known for our innovative software, world-class customer support, and the commitment and satisfaction of employees across the globe.
Employees choose to work for HelpSystems and experience years of career enjoyment for a number of reasons, including their respect for one another and their ability to positively impact the business trajectory and its future.
Our Core Values
Success should be recognized and rewarded
Quality matters in everything we do
Happy employees make happy customers
Giving back is the only option
Exceptional customer service is a way of life
"HelpSystems encourages, supports and values me as a person. I truly look forward to coming to work every day."
"Knowing that what I do truly matters and is valued by the company motivates me to provide the best service I can for our customers."
Joey, Customer Support
"Learning, being challenged and constantly growing as an IT professional is why I work at HelpSystems."
The happiness and commitment of our employees has helped make HelpSystems one of StarTribune’s Top Work Places multiple years in a row. But our success is also due to the passion and hard work of our leaders. In recognition, CEO Chris Heim has received several leadership awards, and CFO Dan Mayleben has been named Biz Journal’s 2016 CFO of the Year.
Our Benefits & Perks
Our people make us great. That’s why we offer a top-notch rewards package, from competitive benefits and salaries to career-nurturing opportunities.
Health & Wellness
- Medical, dental, and vision benefits that best meet your needs
- Employer contributions to your Health Savings Account (HSA)
- Flexible Spending Accounts (FSA) for you and your dependents
- Robust wellness program with robust wellness program with fun incentives and optional group challenges
- Short-term and long-term disability benefits paid for by HelpSystems
- Life insurance paid for by HelpSystems
- Employee assistance program with free resources (e.g., in-person or phone counseling, financial assistance, identity theft recovery, etc.) for tough times
- You’ll own equity units in the company
- We’ll match your 401(k) contributions (50% match on the first 10%)
- We’ll provide competitive compensation throughout your tenure (we keep an eye on the market)
- Four weeks paid time off (PTO) plus nine paid holidays
- One paid day off per year to volunteer
- Paid parental leave for maternity, paternity, and adoption
- Casual dress everyday
Learning & Career Growth
- Educational assistance and reimbursement programs
- Learning opportunities through virtual and in-person classes
- Regular check-ins and goal-setting with your manager – no annual performance reviews
- Work with us to grow and take on new responsibilities in the company
Transparency & Open Communication
- Attend monthly meetings for in-depth reports on business initiatives, goals, and departments
- Stay in the know with the CEO’s quick weekly updates
- Follow company conversations and news on our online platform (Yammer)
- Share anonymous questions and comments with the bosses (they’ll listen – and answer)
- Monthly pizza and pie day
- Summertime barbecues
- Anniversary recognitions
- Employee meetings with fun-filled competition
Giving Back with HelpSystems
Each employee gets one day off per year to participate in a “Good Neighbor” event. Our Good Neighbor Committee has helped build houses, served meals, stocked food shelves, and collected toys and school supplies for local charities and nonprofit organizations.
Our interns receive hands-on experience in their area of study by participating in our internship program. You’ll meet other interns, attend intern events, be a part of real projects, and apply what you learn in school. We know the value of internships and want to make this the best experience for you. We offer internships in almost every department (including Development, Human Resources, Marketing, QA, Support, and Finance) and in a few of our offices. Many of our interns are given the opportunity to work at HelpSystems part-time during the school year, and some are even hired full-time after they graduate!
Opportunities to Connect
Interested in an internship opportunity at HelpSystems? Internships are usually posted in March for the upcoming summer, so keeping checking back. We also attend a lot of career fairs and pop up on college campuses.
Interested in sales
Interested in Sales?
Consider starting your career in sales at HelpSystems as a Solutions Advisor! In this video, you’ll learn what a typically day looks like and where a career as a Solutions Advisor can lead.
If this sparks your interest, scroll down or click here to view open opportunities.
Our Office Locations
We believe strongly in the power of diversity and all the benefits it can bring. We know that diversity of all kinds leads us to be more adaptable, have an increased variety of viewpoints, and increases effective execution. Our headquarters are located in Eden Prairie, MN, but we have offices in more than 12 different countries, making us a global company. Working at HelpSystems gives you the great opportunity to work on teams with people from all over the world. While members of your team may be across the pond, or a short flight away, you will feel like they are right in your home office.
Ready to join our team? Check out our current open positions!
What to Expect
The Interview Process
Once you apply for a job, your skills and experience will be reviewed. If your application determines you to be a potential match for a position, someone from our team will contact you to set up a phone interview. The phone interview will further assess your technical skills, experience, and education and give you the opportunity to ask questions about HelpSystems. Phone interviews typically last 20 – 30 minutes.
Next is the on-site interview. During the process, you may meet with several current HelpSystems employees from both management and potential team members. The onsite interview may be broken down into a couple days and may last up to a few hours.
Once the interviews have taken place, HelpSystems will decide if you are the right fit for the position. Sometimes it might take a few weeks to make a final decision, as we want to make sure it is a good fit for not only us, but you as well. Feel free to contact Human Resources at firstname.lastname@example.org anytime throughout the interview process.
If offered a position at HelpSystems, references will be contacted, and we will perform a background screen.
Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
You will receive an email confirming your application has been received. You will typically hear from someone on our team, one way or the other, within four weeks of applying.
Here at HelpSystems, our dress code is casual. You may want to wear something that is business casual for the interview. You may also wear a suit if that is what you feel most comfortable in. We will be evaluating your knowledge, skills, experience, and abilities pertinent to the role, communication, and overall fit with the organization rather than your dress.
At HelpSystems, we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, genetic information, status as a covered veteran, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected characteristic.
Should an individual require a reasonable accommodation to the online application process they can contact Ali Jonswold in Human Resources at +1 (800) 328-1000. Visit the OFCCP regulations page for more information.