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About HelpSystems
The HelpSystems mission is to provide IT management software and services that expertly solve business problems with elegant solutions.
Software, Services, and Support That Make Your Life Easier
Our commitment to you is simple. You’re looking for a better way. Simpler job scheduling. Efficient document management. Improved security. Through reliable software, expert services, and outstanding support, we give you a better way, solving your business problems and making your life easier.
At HelpSystems we develop intuitive, easy-to-use software solutions for IT management and monitoring, cybersecurity, business intelligence, and document management. Our software simplifies everyday operations to help you save time and cut costs. Our consultants offer professional services to guide you to successful project outcomes. And whenever you have a question, our calls are answered the old-fashioned way: by a live member of our support team.
We Help People Just Like You
We know you because we work with customers just like you every day. Whether you’re an IT operator, a business analyst, or a CIO, you want to improve your team’s productivity and reduce errors across your business operations.
Over 10,000 customers around the world in virtually every industry trust HelpSystems to provide a better way. We serve growing enterprises, Fortune 500 companies, managed service providers (MSPs), and small-to-medium-sized businesses (SMBs). We foster long-term relationships with our customers, who on average own 4.5 HelpSystems products. These customers rely on us to continually deliver products and services driven by continual improvement, excellence, and innovation.
Video - Carl Novit
"When someone says HelpSystems to me, I think about a quality product and great customer service."
- Carl Novit
Vice President/Owner,
FRS Incorporated
Our Story
For over 30 years, HelpSystems has delivered proven IT and business technology solutions and award-winning support to our customers. Originally, we offered one product: IT automation software for the IBM i platform (at the time, IBM System/38). Since then, we’ve expanded our solutions to meet our customers’ needs. The HelpSystems portfolio now includes monitoring and management, security, compliance, business intelligence, and document management solutions across a variety of operating systems, including IBM i, Windows, UNIX, Linux, and AIX.
Today we have 450 employees in 20 offices worldwide. With regional headquarters in North America, South America, Europe, and the Asia-Pacific region, including our corporate headquarters in Minneapolis, MN, we sell our solutions directly and through strategic partners around the globe.
Video - Richard Dolewski
"The experience we have faced with customer support at HelpSystems has been tremendous."
- Richard Dolewski
Chief Executive Officer,
Itinuum
Top Twin Cities Workplace
Year after year, HelpSystems has been voted a top place to work in Minneapolis. Our exceptional work environment and active community involvement has earned us a positive reputation in the Twin Cities.
Five core values shape everything we do as a company. We believe:
Success should be recognized and rewarded
Quality matters in everything that we do
Exceptional customer service is a way of life
Giving back to our community is the only option
Happy employees make happy customers
Start Your Career Here
We pride ourselves on hiring the smartest, most qualified, and most talented experts in their respective fields—and we invest in their professional advancement by providing continual opportunities for training and personal growth.
The average tenure of a support team member at HelpSystems is over ten years. When you call, you can be confident that our experts will provide assistance quickly. Our unusually long average tenure testifies to the commitment we have to our employees—and to the commitment our employees have to us.