Finding the right capacity management tool for your organization can be a complex and confusing process. How do you start the search? Which features and capabilities should you prioritize? It’s important to have a plan and a framework to evaluate your options. Join capacity management expert, Per Bauer, as he explains the different types of capacity management tools and how to evaluate each one’s...

How do you outmaneuver your competition with technology? That’s the motto of Todd’s IT, a full-service IT consulting and technology solution provider. They aim to improve operations every day, and one of their tactics is leveraging robotic process automation ( RPA ) to simplify and streamline manual processes. They’ve identified ways RPA can improve the customer experience and make operations...