Support
Intro
Looking for help? We’re committed to solving your problems so you can get back to what you do best. If you’ve run into an issue, our friendly support team can help you resolve it in a timely manner via phone, live chat, or email. When you need assistance implementing a software feature or just want to find your product downloads or manuals, we can point you in the right direction.
Submit a Support Case
If you need assistance, we would be happy to help. Just fill out a short online form with your contact information. Our talented support staff will be in touch with you shortly.
HelpSystems Support RequestProduct Downloads
It’s easy to access your product downloads. Simply log in to the HelpSystems Community Portal.
Also see our monthly release notes for product versions that are currently shipping.
Product Manuals
Find your HelpSystems product manuals and documentation for quick and easy reference. WebForms manuals can be found in the HelpSystems Community Portal.
Knowledge Base & Self Service Articles
Have questions or need step-by-step instructions? We’ve created extensive articles, videos, and how-to guides to make implementing and using our software as easy as possible.
Services
Leave it up to the experts. HelpSystems can provide consulting, training, security services, and managed services to make your technology projects more successful and help you meet your business goals.
Discussion Forums
You’re not alone—people just like you use HelpSystems Document Management products every day. Connect with your peers, ask questions, and share pointers in our product discussion forums in the HelpSystems Community Portal.
Other Resources
We want to help you get smarter. Grow your industry or product knowledge by taking a look at our resource library, full of valuable tips, best practices, and industry trends you should know.
Find ResourcesHelpSystems Community Portal
You’re invited to our exclusive customer portal, where it’s easy to manage your HelpSystems software, get technical help, and network with fellow users—whenever it’s most convenient for you. The HelpSystems Community portal is a self-service hub housing all your product downloads, online manuals, and helpful how-to articles. Join other users in our discussion forum, fill out a support request and track its status—all right at your fingertips.