Resources

Case Study
Case Study

RPA Transforms Ricoh Italia from Traditional Call Center to Omni-Channel Service Center

Ricoh is empowering digital workplaces by using innovative technologies and services enabling individuals to work smarter. All around the world, the company drives innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, and communication services. Ricoh Italia has a very strong presence in the Italian market. Its headquarters are in...
Automation
Designing Automated Workflows
On-Demand Webinar
On-Demand Webinar

Everything You Need to Know About RPA in 30 Minutes

By Pat Cameron
If you’re hearing terms like digital workforce, software robot, and automation center of excellence, but aren’t sure what it all means, this webinar is for you. Learn about the advantages of automation with RPA, real-life robotic process automation use cases, and common RPA terminology.
Automation
Robotic Process Automation (RPA)
Blog
Blog

How to Do Cloud Capacity Planning

Tue, 04/24/2018
Operating in the cloud can have some great benefits compared to operating with on-premises software. That’s why surveyed IT professionals predict 83% of enterprise workloads will be in the cloud by the year 2020.
Infrastructure Management
On-Demand Webinar
On-Demand Webinar

Simplify Capacity Management

Thu, 04/19/2018
Watch this webinar to learn how to truly understand your systems and server capacity with simple but effective methods. Plan for future growth—even in your virtual environments.
Infrastructure Management
Financial services
Case Study
Case Study

Financial Services Firm Credits Automate with Saving 400 Hours per Month

Background Providing backend financial services to hundreds of credit unions is an IT-intensive job. For Florida-based PSCU Financial Services, it requires hours of repetitive tasks ranging from monitoring client websites for availability assurance to migrating files from a variety of sources to a central location for client retrieval. Managers in several PSCU departments have turned to Automate...
Automation
Thumbnail for case study
Case Study
Case Study

Baptist Health South Florida Streamlines Claims Processing with Automate

Background Baptist Health is South Florida's largest not-for-profit health care organization, encompassing seven major medical facilities and a number of outpatient centers. They utilize a health information system provided by Siemens called INVISION, and a claims management system from NDC Health called ePREMIS. The Challenge Effective claims processing and management is the name of the game in...
Automation
Datasheet
Datasheet

SharePoint Administration with Automate

Automate extends the value of SharePoint across the enterprise by allowing organizations to integrate SharePoint with disparate applications across their network through the creation of simple drag-and-drop tasks.
Automation
Guide
Guide

Continuously Optimizing IT in Financial Terms

CHALLENGES : Virtualization and increasingly complex agile computing environments are creating difficulties for IT financial controllers and for IT Financial Management (ITFM). Virtualization breaks the long-standing direct, one-to-one correlation between cost-allocated physical hardware and the IT services it supports. Increasingly dynamic, multi-layered applications have made it more difficult...
Infrastructure Management
On-Demand Webinar
On-Demand Webinar

Getting Started with Your Cloud Migration

By Keith Digby
You’ve decided to migrate to the cloud, but what migration strategy will keep your costs down and be most efficient? You have two main strategies for moving workloads to the cloud: Refactoring or Lift and Shift. Refactoring requires more time on the front end to optimize workloads prior to migrating. Lift and Shift moves eligible workloads right away, optimizing later. Watch this webinar to learn...
Infrastructure Management
On-Demand Webinar
On-Demand Webinar

5 Ways RPA Projects Fail

Thu, 03/22/2018
An estimated 30 to 40 percent of initial robotic process automation ( RPA ) projects fail to meet expectations. With any new, transformative technology, failures are going to happen. But with the right amount of planning, expectation setting, and execution, failed projects can be avoided or turned around. Watch Fortra and Avasant as they discuss five pitfalls that lead to RPA project failure: Not...
On-Demand Webinar
On-Demand Webinar

How to Improve Your Organization's IT Maturity

By Per Bauer
IT Maturity is often associated with increased efficiency and reduced risk, two forces that will drive valuable improvements. But without a full understanding of the business objectives and how IT needs to be aligned with those full optimization is not possible. The IT Service Optimization Maturity Model will allow you to gradually improve without losing track of any important aspect.
Infrastructure Management
On-Demand Webinar
On-Demand Webinar

Q&A with a Capacity Management Expert, Part Two

Tue, 03/06/2018
Listen to this on-demand webinar to answer questions like: Is capacity management still relevant in the cloud? Why do large companies still struggle with capacity management? Does capacity management support or hinder DevOps?
Infrastructure Management