If you ever called HelpSystems support for Sequel, Esend, Sequel Web Interface, Abstract, Sequel Data Warehouse or Showcase, there is a good chance you have worked with Rich.
Rich has worked for HelpSystems for nearly 20 years as a support analyst, product training specialist, and project management consultant. Most of that time has been dedicated to supporting our client’s implementation and deployment of HelpSystems BI products lines.
With thousands of support calls, and over 120 on-site Sequel education classes presented over the years, Rich also has a good idea of how the product is being used at our client sites. This experience helps ensure “best practices” when providing a Sequel training session.