As the nation’s leading distributor of natural, organic, specialty, ethnic, and gourmet food products, KeHE Distributors has helped thousands of retailers—from the smallest independent stores to the largest supermarket chains—meet the constantly growing demand for products that help people to live well. John Kinnaird is the National Operating Center Manager responsible for supporting both hardware...

Part of the American Automobile Association (AAA) family, AAA Life Insurance Company offers a variety of competitive life insurance, annuity, and travel accident products. With over one million policies, many people rely on AAA Life to help provide protection for their loved ones. As Senior Systems Engineer at AAA Life, Randy Wittner is in charge of their IBM i environment, overseeing two S824...

Halcyon delivers alerts about any issues that arise on IBM i-based systems and the JD Edwards processes running on it. This allows ERP Suites administrators to manage systems by exception, rather than having to monitor them continuously.

For the Australian and New Zealand arm of Tyco Electronics , the reliability of its IBM i-based ERP software is fundamental to business efficiency. The challenge, though, is for a relatively lean IBM i support team to provide around-the-clock support to ensure 24-hour uptime.

When it comes to IT management, there’s a commitment to excellence that underpins the highest levels of business efficiency and undisputed customer loyalty. So, when it came time to select a systems monitoring and management solution for Quiksilver International’s IBM i-based Infor M3 ERP software, it was Halcyon that emerged the clear winner.

Halcyon’s Operations Center Suite enabled SunGard Public Sector to use an intuitive tool to automatically handle the vast majority of alerts arising from the monitoring solution, with business-critical alerts sent to a technician trained to immediately deal with systems issues.

Mizuno USA, Inc. needed a comprehensive systems management software solution that would efficiently deliver services to new divisions within the global company and provide a high level view of systems.

While expanding its data center to offer managed services for IBM i, Meridian IT needed an automated systems management software solution to efficiently deliver services to customers, manage multiple platforms, provide 24/7 monitoring without the need for staff on-site, and automate hardware and software management.