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Case Study

Appvion Improves Customer Satisfaction with a Digital Document Repository

Appvion, Inc. manufactures paper—thermal, carbonless, security, inkjet, digital specialty and colored papers. But this Appleton, Wisconsin-based company had a problem when it came to digital documents in their customer web portal. Their existing system just wasn’t up to snuff. It was time to make a change.
Case Study

Major Steel Supplier Strikes Gold with a Document and Forms Management Solution and Superb Support

Paperwork and steel go hand-in-hand for one major steel supplier (MSS) with locations across North America. Every piece of steel they ship includes paperwork assuring customers of the quality of the product they’re receiving. But MSS had a problem: their processes were keeping them from meeting customer expectations. It was time to make a change.
Case Study

HelpSystems Helps Tara Materials Focus on Canvas, Not Paper

Canvas is the foundation of many great works of art. For many years, Tara Materials has been a major supplier of canvas. Its leading product line, Fredrix, was first manufactured in 1868. Today, Tara has two factories in Tijuana, California and Lawrenceville, Georgia that assemble more than three million pieces of stretched canvas and make about half a million yards of coated canvas each year.
Case Study

HelpSystems Document Management Helps TPi Fit the Bill

When TPi began to evaluate opportunities in this area, customers were not yet battering down the doors demanding electronic invoices and statements, but the company recognized the market trends and proactively decided to provide Web access for many of the documents it produces.
Case Study

Toter Trashes Burdensome Paper Flows Results

Toter sells primarily to municipalities, but also to private haulers. That business generates a large number of documents in the form of bids, proposals and contracts. Warrantees associated with contracts can last for as long as 10 years. Consequently, the related documents must be retained for a considerable time.
Case Study

Skidmore Sales Feeds Quality Document Management

Food quality and safety is a paramount concern for everyone from farmers and food processers to end-consumers, and everyone in between. Not surprisingly, ensuring food quality requires the management of a considerable volume of documents.
Case Study

Schaumburg School District Learns about Document Protection from HelpSystems

All organizations must take into account two important characteristics of documents. First, the information they contain is often invaluable. Second, paper burns. These two traits were on the school district’s mind when it decided to look for a way to better protect critical personnel documents.
Case Study

HelpSystems Tunes-Up Information Flows at Roland

Traditionally, the road between an instrument-maker and music-makers was paved, in part, with paper. For example, Roland stores over 200,000 pages of legal documents alone. Because they were stored on paper, searching through them to find a specific document was time consuming.
Case Study

Ripon Medical Center Achieves Healthy Document Management

A medical center’s goal is superior health outcomes. Medical treatments and services are clearly paramount in achieving that objective, but good healthcare also demands good recordkeeping. Each patient visit generates documents, including not just the patient’s medical chart, but also registration information and various forms required to receive reimbursement from insurance companies or the government.
Case Study

Webdocs Gives Realstar Title an Edge on the Competition

The number of forms and documents required for most real estate transactions makes the business of providing title insurance not only labor-intensive, but paper-intensive. Reams of paper documents are generated, all of which need to be easily accessed and safely and securely stored. Realstar quickly learned that the 20-30 documents involved in a typical closing created a document management problem.