Resources

Article

Solving Healthcare Security Concerns

According to a recent KPMG report, four-fifths of executives at healthcare providers and payers say their information technology has been compromised by cyberattacks. That same report presents how the increased risk to healthcare organizations relates to the richness and uniqueness of the information that health plans, doctors and hospitals handle. Apart from typical financial fraud, there is also...
Article

New Approaches to the SWIFT and PCI-DSS Framework

THE WORLD OF COMPLIANCE At the official start of summertime 2016 in Britain we are starting to consume the labour of last autumn, five gallons of alcoholic homemade cider (yum!) made from eight apple varieties grown in mine and my neighbors’ gardens. I’m very VERY careful sterilizing glassware, containers, and buckets: there was this unfortunate incident three years ago (no, you don’t want to hear...
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Pros and Cons for Puppet's Configuration Management & Security

THE GOOD, THE BAD AND THE UGLY I was at the Red Hat Summit in Boston at the end of June. We had a lot of activity at our exhibitor stand, and a lot of discussions being passed on to me by our sales team I continued to have the same conversation again and again over the three days. This seems to be the year people have finished bedding down Puppet in their server/VM infrastructure, and are looking...
Article

Global IT Management Survey 2016—NewsWorthy Analysis

Results of a Kelton survey in which IT departments in large enterprises are tasked with responding to numerous business-impacting issues on any given day, including equipment failures, fluctuating website demand, and data security.
Case Study

Telecom Company Meets Strict Service Requirements & Prevents Major Service Failure

Organization Description: Voice and data services provider focusing on serving customers in rural areas and small to mid-sized cities. The company has greater than three million customers in 22 states and annual revenues of $2.4 billion. Business Value of Vityl Capacity Management (formerly TeamQuest): Client uses Vityl to identify bottlenecks in applications and to eliminate unnecessary hardware...
Case Study

Selling the Capacity Upgrade

Company Overview: This financial technology provider delivers banking and payments technologies to more than 8,000 financial services firms and businesses worldwide. Business Value of Vityl Capacity Management (formerly TeamQuest): The company’s capacity planners use carefully chosen workload definitions in conjunction with predictive modeling to show their management the business rationale for...
Article

Vityl and ITIL

TeamQuest (a Fortra company) can help organizations improve their chances at a successful ITIL implementation through the ITIL best practices listed in this article.
Article

Supporting ITIL Objectives

Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT services.
Article

Implementing a Consolidation Strategy

Improve Service quality "IT organizations should engage in a server consolidation project with three major goals: cost reduction, agility improvement and service-level improvement." Source: “Key Issues for Servers,” Gartner Inc. GOAL: IMPLEMENT A CONSOLIDATION STRATEGY Many companies are re-evaluating their IT infrastructures in light of changing business practices, economic demands, and security...
Article

IT Service Optimization: Reaching New Heights

Survey Says Chaos Reigns A global survey of more than 300 IT executives, directors and managers revealed that the majority of IT organizations (53%) rank in the chaotic level of IT Service Optimization maturity. That means these organizations lack a consistent process to manage and improve the quality and efficiency of their services and will continue firefighting performance and capacity issues...