Effective Date of the Privacy
The Privacy Policy shall take effect as of July 11, 2017.
We Welcome You to Use Our Products and Services!
Please carefully read our Privacy Policy.
“HELPSYSTEMS” or “We” refers to Fortra, LLC and its affiliate entities with its registered office in Eden Prairie, Minnesota, USA. The services we provide are the joint efforts of us and each of our branches, affiliates and partners across the globe.
“You” refers to registered users of Our Products and purchasers of paid services.
“Our Products” include software Products and services in connection with the software Products we provide.
I. Statement
We have been continuously improving Our Privacy Policy, and with the extension of the scope of Our Products and service, we may update Our Privacy Policy at any time.
II. Applicable scope of terms and conditions
Thank You for choosing to use Our Products and services. You may get our services in various ways. We hope You have a clear understanding of how and whether we collect and use information. When You use Our Products or services, You consent the application of this Privacy Policy to You. If You don’t agree to Our Privacy Policy, please do not use Our Products and services. If You have begun using Our Products and services, please stop it immediately. Your use of Our Products and services signifies you consent to Our Privacy Policy.
Our Privacy Policy offers answers to the following questions:
(1) What kind of information We may collect;
(2) Whether We use the information;
(3) Information security.
III. Types of personal information
Classification of information
The information covered by this policy may be categorized into the following two types by whether you are identifiable or not:
(1) Identifiable personal information: refers to the information that may be used to directly identify, trade, discern and determine Your true identity, such as Your name, E-mail address or phone number, etc...
(2) Unidentifiable personal information: refers to the information that may be related to you but cannot be used to directly identify, trace, discern and determine Your true identity, such as the records of Your use of Our Products and services.
IV. What information we collect and how we collect information
- Our product is not designed to collect any identifiable personal information from You and we do not anticipate the collection of any such data. The data collected and transmitted by our product is strictly to support push notifications.
- In the unlikely event we do collect and identifiable personal information it will be protected by this policy.
V. Use of personal information
Your use of Our Products and services will signify that you have agreed to authorize us to unintentionally collect and process Your information. If We were to use Your information under circumstances other than specified herein, We will obtain Your prior consent.
VI. Sharing personal information
We will not share Your personal information with any entity other than Fortra or affiliates, partners or solution providers without Your consent, and in particularly We will not sell, lease or otherwise distribute Your information.
VII. Disclosure and publicity of personal identity information
We respect and protect Your privacy and undertake that we will not disclose users’ personal identity information to any third party institute or person except in accordance with the Privacy Policy, unless:
1. You agree to publicize Your personal information;
2. Users’ personal information is required by law, governmental or judicial organizations; or
3. In case of emergency and where necessary, the information is required to be disclosed in order to protect the lawful rights and interests of Fortra or other users or the public security and public interest.
VIII. Information security
We take various security technologies and measures to protect the information and data stored in systems against authorized access, use or disclosure of the same.
We will use Our best efforts to protect the security of Your information, but will be unable to offer any guarantee due to the complexity of security environment of Internet.
IX. Remedies for divulgence of secrets
If you discover that Your personal information has been or may be leaked, please notify us in a timely manner. We will use Our best efforts to take reasonable measures to offer assistance. If we discover any possible security risks (e.g. system vulnerabilities), we may contact you.
X. Amendment to privacy terms
We may make appropriate adjustments to the scope of collection and use of information based on the changes in business development, and the changes in laws and policies.
If the Privacy Policy is amended for any reason, We will notify you of the same or post an announcement on Our website. You could decide whether to continue to use Our Products and services.
XI. Implementation of Privacy Policy
We will regularly inspect the implementation of the Privacy Policy. If You have any questions or suggestions about Our Privacy Policy, please contact us.