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Privacy Policy

Last Updated: May 5, 2014

HelpSystems is committed to protecting your privacy. This Statement of Privacy applies to any and all HelpSystems websites including HelpSystems, SEQUEL Software, PowerTech, Bytware, CCSS, ShowCase, Skybot Software, Safestone, Intermapper, Open Systems Management, and affiliated sites. This statement governs the data collection, processing, and usage practices of HelpSystems. By using the HelpSystems website, you consent to the data practices described in this Statement. This Statement of Privacy applies to information acquired on the website only and not to information acquired elsewhere.

Website Collection and Use Practices

HelpSystems collects personally identifiable information, such as your email address, name, company name, home and/or work address and/or telephone number.

In the event that you contact us through the website, we may also request that you provide additional user information relevant to the support you request. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.

Social Media (Features) and Widgets

Our website(s) includes social media features, such as the Facebook Like button and widgets, such as the “Share This” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Links to other Websites

Our site includes links to other website(s)s whose privacy practices may differ from those of HelpSystems. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website(s) you visit.

Testimonials

With your consent we may post your testimonial along with your name.

Public Forums and Comment Sections

Our website(s) offers publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through HelpSystems public message boards, blogs, or forums, this information may be collected and used by others. Note: HelpSystems does not share your private online communications with others.

Use of Personal Information; Opt Out and Unsubscribe

HelpSystems collects and uses your personal information to operate the HelpSystems website and deliver the services you have requested. HelpSystems may also use your personally identifiable information to inform you of other products or services available from HelpSystems and its affiliates. HelpSystems may also contact you via voluntary surveys to conduct research about your opinion of current services or of potential new services. You will always have the option to unsubscribe (see “To Unsubscribe From HelpSystems” below.) HelpSystems does not sell, rent, or lease its customer lists to third parties in which we do not have a formal agreement to provide services to HelpSystems and our customers or prospects. HelpSystems does not share personally identifiable information except as described in this policy.

HelpSystems may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. In addition, HelpSystems may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries or contact you based on your interest to receive such communications. Such third parties are prohibited from using your personal information except to provide these services to HelpSystems, and they are required to maintain the confidentiality of your information. HelpSystems does not collect sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

HelpSystems also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites using log files.  We may use and share aggregate or non-personal information without restriction.  If you access this website from outside the U.S., you acknowledge, agree, and consent that any information you provide, including any personal information, will be transferred to and processed by a computer server located within the U.S.

There is also information about your computer hardware and software that is automatically collected by HelpSystems. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used by HelpSystems for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the HelpSystems website. For these purposes, we do link this automatically collected data to personally identifiable information such as name, email address, address, and phone number.

Clear Gifs (Web Beacons/Web Bugs)

We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers’ personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “To Unsubscribe From HelpSystems” below.

Third Party Tracking Technologies

The use of cookies and web beacons by any tracking utility company is not covered by our privacy statement. We do not have access or control over these third party tracking technologies.

Do Not Track Disclosure

This website does not monitor for or behave differently if your computer transmits a “do not track” or similar beacon or message.

Legal Disclaimer

HelpSystems websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary or reasonably desirable in our business judgment to protect our interests or those of 3rd parties to: (a) conform to the edicts of the law or comply with legal process served on HelpSystems or the site; (b) protect and defend the rights or property of HelpSystems (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of HelpSystems, or the public.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, request deletion on our site by emailing us at privacy@helpsystems.com to our Privacy team. We will respond to all access requests within 30 days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

If you request that your user information be deactivated from our records, there may be a brief delay in our processing that request, while we verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deactivated, we reserve the right to terminate and/or limit your access to the HelpSystems website.

If you provide HelpSystems with user information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deactivated from our records and
  • To unsubscribe

To exercise any of these rights, please contact us at privacy@helpsystems.com.

Security of your Personal Information

No method of safeguarding information is 100% secure. HelpSystems uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. HelpSystems secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. HelpSystems may use third-party SSL-secured payment processors to collect credit card data.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@helpsystems.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Statement

HelpSystems will occasionally update this Statement of Privacy. HelpSystems encourages you to periodically review this Statement to be informed of how HelpSystems is protecting your information. When such a change is made, we will update the “Last Updated” date above. If we make any material changes we will notify you or our Client by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

To Unsubscribe from HelpSystems

You may unsubscribe from a HelpSystems brand communications by clicking on the “unsubscribe” link located on the bottom of that company’s emails. Additionally, you may unsubscribe by contacting HelpSystems at 800-328-1000. Current customers or those with contractual obligations will continue to receive product updates and other important communications.  

Contact Information

HelpSystems welcomes your comments regarding this Statement of Privacy. If you believe that HelpSystems has not adhered to this Statement, please contact HelpSystems at privacy@helpsystems.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. HelpSystems is located at 6455 City West Parkway, Eden Prairie, MN 55344. We can be reached by phone at 800-328-1000.