Submitted by Tom Huntington on Mon, 10/26/2009 - 7:52am
I am Tom Huntington, Vice President of Technical Services at Help/Systems, LLC, and a 20-plus year veteran of the company. During that time, I have traveled almost 900,000 air miles via Northwest/Delta Airlines and visited more than 30 countries to talk to customers about computer automation, backups, security, business intelligence, development practices, quality, and family life.
Submitted by Tom Huntington on Wed, 02/08/2012 - 12:10pm
Bill Shaw retired last Friday, Feb 3, after many years of hard work and dedication as an IBM i systems administrator. Bill worked for a large distribution company and administered the Robot products. Over the years, I’m not sure how many times Bill called Help/Systems Support, but he knew the team on a first-name basis.
Last week, Bill sent me this nice note:
“To all my friends at Help/Systems, Thanks for the memories all these years. I thank you for all the help you gave me, and the patience you had with me. I always enjoyed our time together (good and bad). Keep up the FINE work. As of Friday, 02/03/12, I am RETIRED.”
Bill always thought of himself as part of our team. When he mentions ‘bad’ in his note, he’s referring to the days of finding defects and working through the issues. He used to jokingly refer to his company as, “the extreme stress tester” for our products.
Submitted by Tom Huntington on Wed, 02/01/2012 - 10:53am
On January 26, we released Robot/NETWORK version 11 in limited shipment. This release offers Robot product metrics, which can help organizations analyze and answer questions about how they use their Robot products. These metrics are designed to help our users run their data centers more efficiently.
Submitted by Tom Huntington on Thu, 01/26/2012 - 10:27am
How many of us have more than one coffee maker, hand drill, waffle maker, radio, or other music devices (iPod, stereo, and so forth)? We can't use all of them at once and they clutter up our countertop or home. Should we get rid of duplicates?
At home, it may be okay to have duplicates, but at work can we really afford to run processes that do the same thing? How many of us have multiple performance collection or disk collection processes? What is their impact on your system? They can be the reason you're experiencing performance degradation or need more disk space.
Submitted by Tom Huntington on Wed, 01/18/2012 - 11:20am
Last week, my sailing lessons culminated in a sailing trip around the British Virgin Islands. Overall it was a great vacation, as I sailed over 170 nautical miles (196 landlubber miles) with my crew of 6. We snorkeled, ate lobster, admired sea turtles, watched native stilt dancers, (or did we watch sea turtles and admire native stilt dancers?), sailed, and swam throughout this beautiful area.
The Captain's Role
Believe it or not, I was the captain. Among other responsibilities, the captain has to read the charts (maps) to avoid restricted areas (usually shallow waters). We had a few of these areas to watch out for. For example, you must steer clear of the Trellis Bay area airport because your mast could get clipped by an airplane. (That’s not good—among other things, it means that you lose the chance for any future boat rentals.)
I am Tom Huntington, Vice President of Technical Services at Help/Systems, LLC, and a 20-plus year veteran of the company. During that time, I have traveled almost 900,000 air miles via Northwest/Delta Airlines and visited more than 30 countries to talk to customers about computer automation, backups, security, business intelligence, development practices, quality, and family life.
Bill Shaw retired last Friday, Feb 3, after many years of hard work and dedication as an IBM i systems administrator. Bill worked for a large distribution company and administered the Robot products. Over the years, I’m not sure how many times Bill called Help/Systems Support, but he knew the team on a first-name basis.
On January 26, we released Robot/NETWORK version 11 in limited shipment. This release offers Robot product metrics, which can help organizations analyze and answer questions about how they use their Robot products. These metrics are designed to help our users run their data centers more efficiently.
How many of us have more than one coffee maker, hand drill, waffle maker, radio, or other music devices (iPod, stereo, and so forth)? We can't use all of them at once and they clutter up our countertop or home. Should we get rid of duplicates?
Last week, my sailing lessons culminated in a sailing trip around the 