Remote Monitoring and Management for MSPs
Supercharge your managed service offerings. Whether you host client systems or monitor remotely, the right solution helps you achieve more with less.
Grow your business without taking on additional staff.
Improve operations efficiency and automate 100% of routine tasks.
Increase profitability by adding new services and streamlining new client transitions.
Are You A Lean, Mean MSP Machine?
When a business decides it’s time to partner with a managed service provider, it’s often because they no longer have the budget or resources to manage their systems on their own. Think about it. It can take 160 hours and more each month, depending on the size of the business, to tick off everything on their monitoring checklists, and that doesn’t even begin to cover time spent troubleshooting.
Of course, if they don’t have the resources to monitor and manage all these things manually, neither do you.
Managed service providers need to run lean—even leaner than in-house IT departments—to maintain profitability, or more importantly, to grow your business. As you take on more business, it’s not efficient or effective to plug the gaps with highly skilled—and highly paid—people. Ultimately, there is no value or job satisfaction for anyone in IT to perform repetitive tasks. A managed service provider attempting to monitor cloud, hosted, or remote systems and applications manually winds up with the same risks as an in-house team:
- Degraded or total loss of service
- Loss of business
- Damaged reputation
- Delayed responses to notifications
- Restless and demotivated staff
A particular concern for MSPs is onboarding new clients. This is where you have the most exposure and visibility to your clients—and the transition must be seamless. That means you need to be running state-of-the-art technology that takes monitoring completely off both of your minds.
Bring an End to Adding Yet Another Monitoring Tool
As a managed service provider, you need to meet service levels, spot new growth opportunities, and create additional services to achieve your revenue and profitability targets. You may already have several systems management tools in place, but they could be holding your business back.
Whether you host client systems in your data center or provide remote monitoring or cloud-based services, you can achieve more with less using the right monitoring and management solution.
Just like how your clients trust you as a partner, you want to partner with a monitoring software vendor that you trust. It’s in your best interest to seek out a pedigreed vendor with years of experience working with MSPs under their belt.
HelpSystems has over 25 years of experience working with MSPs. Our monitoring solutions have both cloud and on premise capabilities, self-service reporting, and a flexible, SaaS-based pricing model that makes it easy for you to stay solvent while adding or removing clients on short notice.
Our built-in templates for a wide variety of systems and applications make it easy for you to get monitoring up and running for your clients on day one. Our native monitoring solutions support all your client’s platforms, including IBM i.
Solutions Designed with MSPs in Mind
HelpSystems multi-platform monitoring solutions offer powerful and highly functional features for even tighter control of mission-critical business applications and processes. Get peace of mind that your business—and each client's business—is running at full potential and maximizing system uptime.
The proof exists on your system. The trick is rounding it up and writing the report.
Ease of implementation
Help your clients focus on their business activities while reducing their IT costs.
New client transitioning
Ensure business continuity for new clients as they transition to your data center.
As your business grows and opportunities increase, HelpSystems makes upgrading painless.
Single pane of glass
Get a central view of your system and add mobility to your enterprise management.
Scalability through flexible terms for the ebbs and flows of your client base.
Built-in application monitoring templates will have you up and running in minutes.
Industrial-strength solutions for high-capacity processing without increasing headcount.
Halcyon RMM Takes Your Managed Services to the Next Level
|IBM i Server Suites||Network Server Suite||Task Supervisor||Advanced Reporting Suite|
|Platform||IBM i||AIX, Linux, Linux on Power, Windows||All Platforms||IBM i, AIX, Linux, Linux on Power, Windows|
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