Remote Monitoring and Management for MSPs

Supercharge your managed service offerings. Whether you host client systems or monitor remotely, the right solution helps you achieve more with less.

Grow your business without taking on additional staff.

Improve operations efficiency and automate 100% of routine tasks.

Increase profitability by adding new services and streamlining new client transitions.

Are You A Lean, Mean MSP Machine?

Master cloud, hosted, or remote monitoring and management

When a business decides it’s time to partner with a managed service provider, it’s often because they no longer have the budget or resources to manage their systems on their own. Think about it. It can take 160 hours and more each month, depending on the size of the business, to tick off everything on their monitoring checklists, and that doesn’t even begin to cover time spent troubleshooting.   

Of course, if they don’t have the resources to monitor and manage all these things manually, neither do you.

Managed service providers need to run lean—even leaner than in-house IT departments—to maintain profitability, or more importantly, to grow your business. As you take on more business, it’s not efficient or effective to plug the gaps with highly skilled—and highly paid—people. Ultimately, there is no value or job satisfaction for anyone in IT to perform repetitive tasks. A managed service provider attempting to monitor cloud, hosted, or remote systems and applications manually winds up with the same risks as an in-house team:

  • Degraded or total loss of service
  • Loss of business
  • Damaged reputation
  • Delayed responses to notifications
  • Restless and demotivated staff

A particular concern for MSPs is onboarding new clients. This is where you have the most exposure and visibility to your clients—and the transition must be seamless. That means you need to be running state-of-the-art technology that takes monitoring completely off both of your minds.

Bring an End to Adding Yet Another Monitoring Tool

HelpSystems offers SaaS pricing for managed service providers

As a managed service provider, you need to meet service levels, spot new growth opportunities, and create additional services to achieve your revenue and profitability targets. You may already have several systems management tools in place, but they could be holding your business back.

Whether you host client systems in your data center or provide remote monitoring or cloud-based services, you can achieve more with less using the right monitoring and management solution.

Just like how your clients trust you as a partner, you want to partner with a monitoring software vendor that you trust. It’s in your best interest to seek out a pedigreed vendor with years of experience working with MSPs under their belt.

HelpSystems has over 25 years of experience working with MSPs. Our monitoring solutions have both cloud and on premise capabilities, self-service reporting, and a flexible, SaaS-based pricing model that makes it easy for you to stay solvent while adding or removing clients on short notice.

Our built-in templates for a wide variety of systems and applications make it easy for you to get monitoring up and running for your clients on day one. Our native monitoring solutions support all your client’s platforms, including IBM i.

“By using [HelpSystems] solutions, we have been able to improve the quality of managed outsourced services for our customers while controlling costs. [HelpSystems] solutions reduce the complexity of managing our vital business systems while allowing us to feel extremely confident that our center is running at maximum capacity at all times.”

Ted M. Pound
Technical Operations Senior Manager

Halcyon RMM Takes Your Managed Services to the Next Level

  IBM i Server Suites Network Server Suite Task Supervisor Advanced Reporting Suite
Platform IBM i AIX, Linux, Linux on Power, Windows All Platforms IBM i, AIX, Linux, Linux on Power, Windows
Key Features
  • Monitor natively
  • Offer clients an easy upgrade path
  • Receive exception notifications
  • Automate responses
  • Monitor natively
  • Centralize cross-platform monitoring
  • Receive exception notifications
  • Automate responses
  • Centralize manual and automated IT and business tasks
  • Report on time to completion
  • Import tasks from existing systems
  • Consolidate reporting across platforms
  • Easily report on SLAs
  • Give clients online access to their reports
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