When a business decides it’s time to partner with a managed service provider, it’s often because they no longer have the budget or resources to manage their systems on their own. Think about it. It can take 160 hours and more each month, depending on the size of the business, to tick off everything on their monitoring checklists, and that doesn’t even begin to cover time spent troubleshooting.   

Of course, if they don’t have the resources to monitor and manage all these things manually, neither do you.

Managed service providers need to run lean—even leaner than in-house IT departments—to maintain profitability, or more importantly, to grow your business. As you take on more business, it’s not efficient or effective to plug the gaps with highly skilled—and highly paid—people. Ultimately, there is no value or job satisfaction for anyone in IT to perform repetitive tasks. A managed service provider attempting to monitor cloud, hosted, or remote systems and applications manually winds up with the same risks as an in-house team:

• Degraded or total loss of service
• Loss of business
• Damaged reputation
• Delayed responses to notifications
• Restless and demotivated staff

A particular concern for MSPs is onboarding new clients. This is where you have the most exposure and visibility to your clients—and the transition must be seamless. That means you need to be running state-of-the-art technology that takes monitoring completely off both of your minds.