Automate Schedule Maintenance Support Plans

Automate Schedule provides flexible and affordable enterprise job scheduling that allows you to centralize and coordinate production workflows across diverse systems and business applications. Maintaining an efficient event-driven job schedule has never been easier than it is with Automate Schedule.

HelpSystems has more than 30 years of experience providing automation solutions to enterprises with complex environments. Part of the HelpSystems family of brands, Automate Schedule is backed by their world-class technical support.

A Standard Maintenance Support Plan is required to obtain Maintenance Plus. However, if you are a current Automate Schedule customer, the 2015 Maintenance Plus add-ons are included complimentary.

 

 


Standard Maintenance


Maintenance Plus


Telephone Support 

With Standard Maintenance, you receive three free phone calls per year to report incidents to Automate support. With Maintenance Plus, your telephone support is unlimited. Calls related to software defects are always unlimited.


Unlimited Email Support

You have unlimited access to our technical support consultants via email during regular business hours. Any employee may report incidents to support.


Online Self-Service Support

You also have unlimited access to self-service materials, including product manuals and documentation, how-to videos, customer forums, and other helpful resources.


Online Product Download

Easily download Automate Schedule products and manuals online.


Online Technical Alerts

Technical alerts are posted on www.helpsystems.com/skybot for problems related to PTFs, PC software upgrades, and more.


Online Account Page

Create your own account to download products and access the
user forum.


Minor and Major Product Enhancements and Fixes

Download software updates directly from the website as they become available. Software updates include new features, enhancements, bug fixes, and OS-level compatibility.


Remote Assistance via WebEx

Our technical support consultants can problem-solve with you
via WebEx.


Product License Codes for DR Tests Upon Request

Customers may request a temporary product license code in advance of their disaster recovery (DR) test.


Industry and Product Webinars

Automate hosts regular webinars on industry topics and product training. You can view the webinar schedule and descriptions online.


White Papers, Case Studies, and How Tos

Browse the Automate Schedule resource library for white papers, case studies, and other helpful articles.


Case Escalation Monitoring

Your designated technical support consultants and a product support manager monitor all of your cases. Cases are escalated to senior personnel as needed.


Free New Version Training

Attend a special training webinar for the release of new versions.

 


Support for Old Versions

Receive unlimited support on the current version of Automate Schedule and -1 version, as well as how-to questions for OSM products (no coding fixes).

 

 

Contact Support

Easily contact a technical support consultant by phone wherever you are:
US: +1 877-276-6903


Single Incident Support

Under Standard Maintenance, we provide telephone support for up to three incidents, but if you need a fourth call you can purchase a single incident for telephone support.