There’s a lot of pressure on IT to always have services up and running at peak performance and at the lowest possible cost. In a complex hybrid IT environment, this is a difficult task, with public cloud services, new technologies, and updated management paradigms to consider. It’s not enough to have software to optimize your business services.
To maximize your efforts and tools, you need to combine them with gradually refined processes and skills within your organization. In this webinar we’ll explore the capacity management maturity model, a step by step approach to improving service quality.
Join Helpsystems and CMG as we discuss:
- What characterizes each level of maturity
- How to progress from chaotic to value-driven IT
- How capacity management principles help IT prove value to the business