Tooling and development operation teams at telecommunications companies are responsible for a lot of different processes centered around aligning the data and instruments needed for various operations, including getting cell towers up and running. Telecommunications is a rapidly-changing, dynamic field where agility, adaptability, and precision are at the frontlines to accommodate changes that occur in service delivery. At a large global telecommunications company, the North American (NAM) tooling team had few people and needed expanded bandwidth to tackle new projects. They started looking for an automation solution to free up their time and chose Automate to help their team.
The need for automation
So many repetitive, static tasks kept the NAM tooling team from being able to handle new projects at the pace the business required. This team touches every market that this telecommunications company supports, meaning there are a lot of business-critical operations depending on them. The Systems Capability Architect from the tooling team says their main motivations for implementing a robotic process automation (RPA) solution were to remove human error from these business-critical processes, free up team members to handle new projects, and allow business users to focus on more complex human required tasks, all while also delivering tangible savings to the company.
This team runs so many applications to support its operations. Some of them need to work directly with each other or to use data from another application. They needed a way to connect to 50+ different systems or applications in order to remove manual, error-prone parts of the process.
After looking into many leading solutions the tooling team determined that Automate had the best value and the necessary functionality to support their team’s operations. To find the right fit, they did a basic comparison to other solutions and evaluated what met their needs through a trial of the software. “At the time, and still, Automate is far beyond what other tools offer when you factor in the no-code, low-code functionality and what you’re able to accomplish in a short amount of time,” said the Systems Capability Architect. He added that when comparing the cost to other leading providers, Automate was the best choice, hands down.
At the time, and still, Automate is far beyond what other tools offer when you factor in the no-code, low-code functionality and what you’re able to accomplish in a short amount of time.
Systems Capability Architect Large Telecommunications Company
The tooling team that initially implemented Automate didn’t have any experience in automation. There were a few coders, but the Systems Capability Architect had no coding experience. Having an RPA tool they could start using immediately without needing to code helped them get up and running quickly. “I don’t think there’s a competitor on the market that does what Automate does in terms of ease of use,” the Systems Capability Architect said. When they couldn’t figure something out on their own, he said they leaned on Automate support, whether through user forums or by sending in a ticket, and they always got a response quickly.
What is Automate doing now?
One of the most complex processes that needed a robust automation solution was setting up a cell tower. The tooling team uses Automate to take care of a lot of individual steps and subprocesses which include getting needed information from techs in the field to materials on the ground. “We utilize it wherever we can to take the work out of someone’s hands to free them up so they can focus on new tasks,” the Systems Capability Architect said. There are a large number of extensive and complicated processes involved in the setting up of a cell tower and Automate is involved in the majority of them. In the map of the process there are Automate bots connecting applications and systems to ensure that the construction or upgrade process occurs as smoothly and timely as possible, without human error or downtime.
Automate connects over 50 different systems, from SAP to web clients to SQL environments, as well as custom telecom applications. Some of the connections happen on the front-end, and some are through an API.
In addition to the tooling team’s complicated processes to get a cell tower up and running, they and other business units use Automate to check email for reports that need to be augmented, validated, or sent for approval. They also use it for API calls to execute stored procedures for SQL reports, bringing reports together into one central location.
The Systems Capability Architect estimates that through using Automate this team has freed up 50-100 people’s time to handle different tasks. They’ve also achieved incredible ROI and conservatively estimate that the company saves well over $1,000,000 per month. They’ve gotten back hundreds of hours since implementing the Automate solution.
Moving forward with Automate
Other business lines and geographies at this global telecommunications company are moving toward adopting Automate as well. As these other areas of the business begin automating processes, this company will continue to save time, eliminate errors, and achieve cost savings.
What could Automate do for your organization?
Whether it's connecting applications, centralizing data and reports, sending data where it needs to go, or another of Automate's many capabilities, Automate can help your organization save time and put employees back to meaningful work. Schedule a demo today to learn what Automate could do for you.