Where TeamQuest (now part of HelpSystems) Capacity Management Stands
Called “the most important focused player in capacity management,” TeamQuest (now part of HelpSystems) scored higher in customer satisfaction and price vs value than any of the 15 large portfolio players and specialized vendors highlighted.
Of over 500 players in the global capacity planning market, TeamQuest (now part of HelpSystems) is now ranked at No. 2.
The HelpSystems approach "provides a complete solution that immediately enables customers to elevate their IT maturity and optimize their infrastructure based on the business value it delivers."
The Future of Capacity Management
Dr. Thomas Mendel, former research director at Forrester and now head of Research In Action, is the author of the report.
Dr. Mendel observed that the HelpSystems approach “provides a complete solution that immediately enables customers to elevate their IT maturity and optimize their infrastructure based on the business value it delivers.”
The HelpSystems approach “provides a complete solution that immediately enables customers to elevate their IT maturity and optimize their infrastructure based on the business value it delivers.”
HelpSystems has achieved industry-wide brand recognition because of its demonstrated excellence across platforms, environments, and product suites.
The report concludes that HelpSystems boasts the most accurate algorithms for determining the health and risk of IT and business services in the entire industry.
In addition, the report assessed the ability of both software and software as a service (SaaS) providers to meet the diverse capacity management needs of 1,380 IT buyers.
Unlike most surveys, this survey privileged the opinions of IT buyers over vendors’ scores in its assessments. Buyers’ responses accounting for 60 percent of each company’s ranking.
"We looked at all players, repeatedly, but HelpSystems is the only one that could fill our needs."
Dr. Mendel found that HelpSystems's highly differentiated strategy and unparalleled, almost real-time performance feedback set it apart from the pack.
As one HelpSystems customer and IT Manager of a global manufacturing company noted: “We looked at all players, repeatedly, but HelpSystems is the only one that could fulfill our needs" for managing capacity.
Where Capacity Management is Going
Significantly, the report also evaluated vendors’ ability to continue to meet increasingly diversified capacity and performance management needs.
A majority of enterprises are beginning to adopt ITIL philosophies.
Based on that, Dr. Mendel predicts that vendors will have to reliably cover areas like:
- Hybrid cloud
- Predictive analysis
- Cost, capacity, and ROI assessments
- End-to-end cloud SLAs
- SaaS delivery for capacity management
Capacity Management You Can Count On
In this dynamic landscape, Dr. Mendel notes that HelpSystems is growing at an above-market pace.
"Bottom line: HelpSystems will remain a key player in the Capacity Management market."
He said, “Bottom line: HelpSystems will remain a key player in the capacity management market.”
Customers feel the same way.
One buyer, the VP of IT for a North American financial services company, stated that, “For us, HelpSystems is a strategic partner today, has been for many years, and will be for the future.”
HelpSystems hallmark differentiation, honed by over 25 years of capacity management experience, is evident in its complete suite of capacity management tools.
Together, they grant customers unprecedented and rigorous insight into the historical, current, and future health and risk of their IT systems. And they give the ability to generate simple, easy-to-understand reports.
HelpSystems strives to enhance the usability, visibility, accuracy of its capacity management tools.
We strongly believe that HelpSystems will remain as a top global player in capacity and performance management in the future; it’s nice to know that both buyers and experts in our field feel the same.
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