What is Performance Management?
IT performance management is responsible for everyday aspects of capacity management, like monitoring performance and resources, planning changes to make efficient use of resources, analyzing performance, and reporting back to the business.
Now more than ever, your company’s bottom line rests on your ability to provide 24/7 service online. Even short outages can cost tens of thousands of dollars in online sales. And those that don’t conduct transactions online can suffer serious damage to their reputation from failed or slow online service.
However, enterprise IT infrastructure is increasingly spread across multiple environments. So finding issues that are negatively impacting performance is becoming more difficult.
Now that IT teams are relying (at least partially) on cloud computing, resource allocation is more flexible. It’s now easier to support services as demand increases to avoid outages.
But this flexibility has also made it difficult to gauge application performance. Applications that appear to be high-performing may be using up far too many resources in the process, unnecessarily driving up costs.
Performance management must account not only for your infrastructure’s ability to support services, but its ability to do so efficiently.