Article

3 Questions People Ask About the Intermapper Trial (Answered!)

Watch the video for answers to frequently-asked questions
Windows, Linux, Mac OSX
Posted:
October 28, 2017

Intro

So you’ve downloaded the free 30-day Intermapper trial (or you’re thinking about it!). If you’re like most IT and network administrators, you probably have a few questions:   

  1. Where’s my trial key?
  2. How do probes work?
  3. How do I map devices?

Get the answers you need to successfully move forward with the trial. Watch the video for a quick four-minute video explanation of the most common questions we get about the Intermapper trial process. You can also scroll down and read my answers below.

Video

 

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1. Where’s my trial key?

To start your Intermapper trial, you’re going to need a temporary license key. The license key gives you full feature functionality for 30 days.

A lot of people fill out our trial request form and are surprised when they don’t immediately receive a trial key. Don’t worry. This is normal. Your key will be generated automatically after you install the software. You don’t have to do anything. It’s super easy!

If you’re having any trouble, I have two questions for you:

  1. Did you give us your legitimate email address? When you fill out the trial form, you must give us your real email address. Why? Because we email you the link to download and install Intermapper. This link kickstarts the key generation process. If you don’t enter a legitimate email address, you can’t install Intermapper OR get your key.
  2. Did you have network connectivity when you installed Intermapper? Connectivity will ensure your key generates automatically as part of the installation process (which is really fast). If you’re connected to the internet, you’re good. But if you’re not, or if you’re blocked by a firewall, your key will not generate.

If you don’t have internet connectivity, during installation you have an option to request a license key as part of the installation process. A member of our team will get in touch to send you a key manually.

2. How do probes work?

One of the ways Intermapper is different from all the other mapping and monitoring products out there is that Intermapper can monitor anything, provided it has an IP address. How Intermapper does this is by using probes.

When you’re excited to get started with Intermapper, you’re going to want to know: how do I find the probes I need?

Intermapper comes with several hundred monitoring probes built into the product. Start by seeing what’s already built in. We’re constantly adding more!

If you can’t find what you need, you can make your own probe by viewing the step-by-step documentation in our probes hub. You can also take advantage of user-submitted probes other Intermapper users have made in our online probes library. Just search for the one you need and download it!

3. How do I map devices?

Obviously, the first thing everybody wants to do when they download the Intermapper trial is to see their devices on a map. It’s pretty exciting to create that first map and see your devices pop onto the screen.

Intermapper offers easy auto-discovery of devices. Not every case warrants a full auto-discovery, though, and there are multiple ways to create a map. Here they are:

  1. Running an auto-discovery using an IP range, great for large networks.
  2. Manually insert devices of your choosing, if you only want to map a couple.
  3. Use a subnet mask.
  4. Import a file of IP addresses of your choosing.

Our Quick Start Guide is a great resource to get you started creating Intermapper maps, and we’ve got a more detailed video there on how to create and customize your maps—check it out!   

I hope this article helps you get off to a great start with your Intermapper trial.  

Try Intermapper!

It's free for 30 days. Map and monitor up to 500 devices, try our Flows exporters, and take advantage of remote access for your or your team. 

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