Dan joined HelpSystems in March 2019 as Vice President of Global Support. Dan and his team are responsible for delivering world-class support to customers to ensure they are maximizing their utilization of HelpSystems’ products and solutions. Dan brings a passion for service to the discipline of customer care, making him an exceptionally effective advocate for our customers.
Dan has over 20 years’ experience in Information Technology and Customer Operations. Prior to HelpSystems Dan was the Senior Director of Support Experience at Code42. He has also held numerous leadership roles in high tech organizations focusing on customer support, product development and client services. Those companies include Ascend Learning, Digital River, Thomson Reuters and Lawson Software
Dan holds a B.A. in International Management from St. John’s University in Collegeville, MN.