Intermapper Pricing FAQs

Learn about per-device licensing, how to upgrade, how support works, and more.

Intermapper is priced "by the device." What exactly do you mean?

Basically, our per-device licensing model means that you pay for the number of devices you want to monitor.

Getting into technicalities: a "device" is a unique representation of a host on a map. The device may represent a single service (HTTP, DNS, FTP, etc.) on a host, or it may represent a group of services all running on the same host and at the same IP address. If you create a device for HTTP, a device for DNS, and a device for FTP, that will count as three devices, even if they are served from the same host.

On the other hand, if you create a device that includes HTTP, DNS, and FTP running on the same host, it will count as a single device. Furthermore, if you have two or more SNMP or Ping probes whose parameters are exactly the same targeting a single host, they will count as only one device, no matter how many identical instances there are.

Devices with a probe types of "Non-polling" are excluded from Intermapper's count.

How can I tell how many devices I'm currently monitoring?

If you're a current customer: under Server Settings, look at the Registration pane for the "Current number of devices." Or if you're still evaluating Intermapper, the yellow information window tells how many devices you're monitoring.

Can I share the polling/monitoring load across multiple Intermapper servers?


For Large Networks

For large networks, it may not be practical to monitor more than 3000 devices from a particular server. For example, the monitoring traffic could become a significant fraction of the baseline traffic, or the CPU load on the server might be a problem.

For Service Providers

For managed service providers or others who want to split their total device count into smaller blocks across multiple servers, this is certainly possible.

In either case, contact us for a quote and make sure to mention that you would like to spread your overall device count across multiple servers.

What happens if I try to open maps that contain more than my licensed numbers of devices?

You are not able to manually add a device or paste additional devices into a map if they would exceed your license limit. The map will open, but none of the devices there will be polled or monitored. Autodiscovery will add new devices to the map, but will set their Probe Type to Non-polling. The new device(s) will remain visible on the map, but will not be polled, and therefore will not be added to the device count.

Is there a way to go from my current 25-device license to 200 devices?

Yes. You can go from one license level to another simply by paying the difference in price. We'll give you credit for the current license, and pro-rate your maintenance contract. If you're interested in doing this, email us at [email protected].

I need to add one more device to my map. Is there a way to do it?

You can either add on devices as described above, or you can remove a device from a map. Alternatively, you could set one device's probe type to Non-polling and add the new device.

How does the maintenance contract work?

Your annual maintenance subscription entitles you to technical support, as well as all new versions that are released during that period. Maintenance subscription pricing is based on the then-current license price. Learn more about our maintenance support plans.

What happens when new versions come out?

If the new version was released during your maintenance contract, simply visit the HelpSystems Community Portal to download the new version and install it as usual. It will work normally, and continue to run forever.

What happens if I attempt to install a newer version when my maintenance contract has expired?

If you attempt to install a newer release of the software (i.e., one produced after the end of your contract), it will display a "maintenance contract expired" message and refuse to operate. You will still be able to use earlier versions of the software. To use the features of the new version, you should renew your contract for another year.

How does the software maintenance contract process work?

We will send you an email one month before the end of your maintenance contract, letting you know that it is nearing its end. After you purchase, you'll be able to unlock any new versions we ship during the new maintenance contract.

What happens at the end of my contract term if I don't renew?

You may continue to use your existing software under the terms of the license agreement. But you will not be able to unlock new versions that have shipped after the end of your contract.

Can I renew after the contract expires?

Yes. You can renew, and your new maintenance contract will resume at the previous contract's end-date. If your contract has lapsed for more than a year, contact us for special pricing to bring you up to the current revision. 

Is there a way to try out new features without purchasing a new maintenance contract?

Yes. Simply send a note to i[email protected] stating that you're an existing customer, and you would like to try out the new features. We'll email back a serial number that will work for 30 days.

Are there differences between the Mac, Windows and Linux versions of Intermapper?

Not really. The versions for the different platforms are built from the same source code. Consequently, they have identical operations.

Is a copy of Intermapper Remote Access now included with Intermapper, or do I have to buy it separately?

Intermapper Remote Access, a remote server monitoring tool, is an add-on product and is not included with Intermapper. However, each copy of Intermapper comes with the Intermapper user interface that allows you to connect to the server on the same machine.

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