IT Service Monitoring with Business Insights
Prevent issues for IT services and processes that support business
Vityl IT & Business Monitoring is not just an IT solution. It is your strategic ally to ensure that your operations run without interruptions. It monitors technical components that support operations within your company and third parties.
Some monitoring tools are complex, expensive and not integrated
Does your organization have many disjointed monitoring solutions that stop you from having a unified vision that shows you what really matters? Vityl IT & Business Monitoring allows you to define a service in a few clicks and integrate the information coming from all your technical tools: Infrastructure, Security (SIEM), applications performance, databases, log files, help desk, CRM… anything! Therefore, you have a unique view of the state of your services in a matter of hours or a few days.
Vityl IT & Business Monitoring provides a powerful, multi-platform option to replace other expensive and time-consuming monitoring solutions. Vityl IT & Business Monitoring was designed for an easy and fast deployment, that enables you to achieve results faster.
Identify the root cause for issues in complex environments, on cloud and on-premise
How long does it take for your IT team to diagnose a problem? Who knows about a problem first? IT or Business? With Vityl IT & Business Monitoring you detect easily any delay or interruption in a service or process, identify clearly the root cause, and resolve it rapidly, even if it is an issue in a cloud server, or in different platforms or interfaces.
Improve the alignment between IT and business
Which problem do you need to solve first: the one worth at 5 cents or the one worth $1M? Vityl IT & Business Monitoring helps your team understand the impact of IT problems on your business by prioritizing the critical ones.
In many organizations, IT and business don’t understand each other. IT believes that business considers them an expense instead of an investment, and that they only show up when a problem already exists. Vityl IT & Business Monitoring helps IT departments communicate with business users by providing clear non-technical information, so they can look at service levels together and make smart decisions. This positions IT as a strategic business partner.
Ensure service levels (SLA) that IT provides to the business
Provide business users with high-level dashboards for customers or partners, and provide IT staff with the visibility needed on components that can affect systems availability. Measure SLAs and make sure your vendors are providing you with the service level agreed.
Personalized dashboards for different IT and business roles
Create your own personalized dashboards easily using drag-and-drop. Access them through any mobile device and publish them so users, partners and customers can take advantage of them.
Integration with main IT tools
Integrate Vityl IT & Business Monitoring with monitoring tools like Tivoli, Nagios and Dynatrace, APMs, infrastructure solutions, ITSM, SIEM, CRM, databases, big data tools, log files… or whatever is necessary!
Practical templates to monitor services and business processes
Vityl IT & Business Monitoring has templates and a guided definition of services and business processes that include which IT components support it.
Advanced SLAs and reporting management
Create reports about service and process availability, including metrics for transaction time response, simulated experience, threshold definitions, SLAs tracking, transactions below established thresholds, and more.
Events correlation and bottom/up view
Vityl IT & Business Monitoring correlates IT events to understand the impact each problem has on business (bottom-up view).
Business controls and top/down view
Use business controls (such as number of quotes, policies, requests, etc.) to discover problems and find the root cause (top/down view). Learn about the state of your services by channel, customer, or vendor.
Out-of-the-box templates to monitor your infrastructure
Vityl IT & Business Monitoring has templates with pre-defined settings to monitor your infrastructure: Windows, Linux, IBM i and Unix servers; devices like routers, switches, and load balancers; application databases, application servers, virtualized servers (like VMware), WebSphere, Jboss and web servers; clusters and much more.