Support | Database Monitor | HelpSystems
Powertech Database Monitor for IBM i



Looking for help? We’re committed to solving your problems so you can get back to what you do best. If you’ve run into an issue, our friendly support team can help you resolve it in a timely manner via phone, live chat, or email. When you need assistance implementing a software feature or just want to find your product downloads or manuals, we can point you in the right direction.

Submit a Support Case

If you need assistance, we would be happy to help. Just fill out a short online form with your contact information. Our talented support staff will be in touch with you shortly.

HelpSystems Support Request

Product Downloads

It’s easy to access your product downloads. Simply log in and visit Your Account page.

Also see our monthly release notes for product versions that are currently shipping.

Product Manuals

Find your HelpSystems product manuals and documentation for quick and easy reference. Database Monitor manuals can be found in our Self-Service Resources.

Knowledge Base & Self Service Articles

Have questions or need step-by-step instructions? We’ve created extensive articles, videos, and how-to guides to make implementing and using our software as easy as possible. 


Leave it up to the experts. HelpSystems can provide consulting, training, security services, and managed services to make your technology projects more successful and help you meet your business goals.

Product Certifications

If you already use our software every day, demonstrate your expertise to your team or boss by earning your official certification. HelpSystems product certification tests are multiple choice and are available for a number of our products.

Learn about Product Certifications

Other Resources

We want to help you get smarter. Grow your industry or product knowledge by taking a look at our resource library, full of valuable tips, best practices, and industry trends you should know.

Find Resources