Document Management for Hospitality and Gaming
Eliminate paper and improve the guest experience with seamless document management.
Check-Out Time for Paper Documents
In the hospitality and gaming industry, guests come first. However, for too many hotels, spas, and casinos, documents get in the way of the best possible guest experience. A document delay keeps guests from entertainment. Questions send employees scurrying. And at the end of the day, no one is as happy as they should be.
For hotels and spas, the document delay can set in the minute guests arrive. At check-in, guests are asked to sign paperwork, fill out registration forms, and sign on x, y, and z line. Typically, this involves actual paper and manual signatures. Thus the delay begins. A guest might have to wait for a document to print, then sign it, and then wait for the staff member to scan and potentially copy it. Your guests don’t want to be kept from their leisure time by tedious paperwork.
When check-out rolls around, the document delay strikes again. While guests want to be on the road (or headed to the airport), they get stuck waiting to provide the final signatures on their stay.
A lack of document management can keep employees from meeting guest needs, as well. Generating paper-based paperwork is a tedious, time-consuming task. Preparing for each guest thus takes extra time—and time away from answering guest questions and making sure they meet guest needs. Once a guest has filled out paperwork, it consumes even more employee time to store and manage it. If a former guest calls with a question about his or her stay, it takes far too much time for an employee to shuffle through files to verify a bill or other documentation.
The result? It’s commonplace for many hotels, spas, and casinos to waste time processing paperwork instead of interacting with guests. Without a document management system, there’s no change in sight.
That’s why efficient document management is of the utmost importance to every hospitality and gaming business. With solutions from HelpSystems Document Management (RJS), you can cut down on paper and improve the guest experience at your business.
Provide the Best Welcome for Your Guests
Give your guest the best possible experience. Shorten the mundane necessities of check-in, so guests can spend as much time as possible enjoying your hotel, casino, and/or spa.
Faster check-in processes lead to happier guests. With document management for hospitality and gaming, guests can fill out and sign paperwork digitally. Plus, guests save time by the ability to sign once and then easily apply that signature to every spot it’s required on registration cards, check-in documents, bills, receipts, and more. Your guests will delight in a swift check-in and more time to enjoy the environment.
Wrapping up their stay shouldn’t be a pain for your guests. With digital signatures and digital documents, you’ll make it easier for a guest to sign off on their bill and get on with their day. Plus, your employees won’t need to spend time printing, scanning, and filing documents. It will all be automatically accessible in a secure document repository.
Superior Guest Service—Always
Guest interactions don’t always end at the end of their stay. When your guests return home, questions might arise. They might need an extra copy of their bill or statement. Or, they might have a question about the facility or a service they received during their stay. With paper-based files, it’s impossible for your employees to answer guest questions swiftly. But with a digital document repository, the answers to critical guest questions are just a keyword search away. Then presto, your guest has the answer and a favorable impression of your business.
Productivity Across the Board
Return your employee focus back to the guest. With digital documents, the tedious tasks of preparing, filing, and managing paperwork disappear. Registration forms, invoices, and more can be recalled in an instant—instead of after a thorough filing cabinet search. You’ll always know where the documents are and how to find them.
No More Paper
Dealing with paper is a pain for anyone. But when you implement digital documents across your organization, the paper becomes a thing of the past. Plus, you’ll be able to reclaim file storage space and repurpose it for office space—or for your guests.