Document Management for Accounts Receivable (AR)
Streamline the invoicing process and increase customer satisfaction with an accounts receivable document management solution.
Create Customer-Facing Documents Fast
Create professional high-quality documents, like invoices, using customer data.
Meet Customer Expectations
Keep your customers happy by answering their questions promptly, thanks to an accounts receivable AR document management system.
Automate AR the Right Way
Help your entire AR department adopt document management by taking the right first step.
Eliminate Paper from Your Invoicing Processes
Your AR department’s goal is simple: make customers happy and collect timely payments. However, manual processes for handling AR documents can get in the way of customer happiness and a balanced ledger.
Invoices, purchase orders (POs), customer acknowledgments, and even shipping documents top the list of AR priorities. Processing and creating these documents often involves complex workflows.Complex workflows, however, grind to a halt when paper and manual processes are involved.
Enterprise resource planning (ERP) systems generate documents that you need to reference when creating AR documents. Even if those documents are created electronically, they are frequently printed anyway. These documents then need to be routed and approved before they can even reach the desk of the customer.
Eventually, you do get that document out the door. Some documents, like proofs of delivery, need to be signed. Others, like invoices, require further action from the customer: payment. But whether you send an invoice by mail or email, it can be difficult to control the process. You’re often left wondering: has the invoice arrived? Has it been approved? When will your company receive the payment?
And, most importantly, what if your customer calls with a question? If your documents are stored in filing cabinets, it will take minutes—even hours—to find the answer the customer needs.
At the end of the day, manual AR processes only lead to frustrated customers, frantic employees, and empty accounts. AR departments need a way to improve their processes and swiftly answer customer queries.
Common AR Documents
|Purchase Orders||Order Acknowledgements|
|Advanced Ship Notices||Bills of Lading|
|Pick or Pack Slips||Proofs of Delivery|
|Compliance Documentation||Import/Export Documentation|
Meet Customer Expectations by Automating AR
Speed up your AR department’s processes and meet your goals head-on with a digital document management solution.
Automating AR means removing the paper hurdle from your processes. Instead of tracking down paper, re-keying information, and sending an invoice to customers in snail mail, you can handle it digitally. The minute the customer places an order, they'll receive an automated order acknowledgement. No paper, no slowdowns. Plus, customer requests for documents can be fulfilled instantly with digital delivery.
Automate Your AR Processes
There's more than one way that AR departments receive orders and documents. Orders come in by phone, email, fax, EDI, and online purchases. ERP systems produce documents with data that you need to use to create AR documents. All of these documents need to be tracked and saved—and with the right document management solution, they can be automatically. Document management for AR integrates with your ERP, extracts data from ERP documents, and monitors every source of order placement. Your AR documents will be easy to track and reference whenever needed.
Speed Up Invoicing
Draw on existing data in your AR documents to create an invoice. Pull in a company name, purchase order, or amount due in a snap. Add an overlay. Use drag-and-drop tools to polish off a professional, high-quality invoice. Then send it off to the customer—faster than ever before.
Simplify Signature Capture
Customers often need to sign AR documents, like proofs of delivery. Without document management, this is a tedious process involving paper, scanning, and filing. Document management for AR can simplify the process. With the right system, you can capture signatures digitally and save signed documents into your system automatically. You'll save time, and so will your customers.
Gain Visibility Over AR Documents
The right AR document management solution provides all of the tools necessary to capture documents electronically. Once captured, documents are easy to track through various processes. You’ll always know where a document is and if it’s approved. The solution also keeps your documents secure, so you don’t need to worry about unauthorized users viewing them.
Boost Customer Satisfaction
When you automate AR processes, you make everyone happy—most importantly, the customer. The next time a customer requests a copy of a purchase order (or any other document), you’ll be able to find it quickly. Instead of digging through file after file of paper documents, all you need to do is run a quick keyword search. Then, presto: you’ll meet the customer’s needs in mere seconds.
Receive and Process Payments Faster
Make sure that payments are collected in a timely fashion. An AR document management solution makes it easy to track invoices and payments, so you’ll always know how your accounts stand.
Phase In Automation
The best way to get started with AR document management is the phased approach. Start with the documents that your systems generate. From there add new levels of automation until you find the right fit for your department—and your company.
Hear From Our Customers
See how document management helped AR departments at these companies.