Intermapper Maintenance Support Plans

Intermapper network monitoring software helps you map and monitor every device in your network in real time. With Intermapper, understanding your network activity and maintaining a healthy network with high availability is easy.

HelpSystems has more than 30 years of experience in the software industry. As part of the HelpSystems family of products, Intermapper is backed by our award-winning customer support.

What do I get with a maintenance plan?

Maintenance support plans give you access to telephone, email, and online technical support, as well as new software version releases. A Standard Maintenance plan helps ensure a smooth, successful implementation and is required for your first year using Intermapper. To receive the additional benefits provided by Maintenance Plus, you must have a Standard Maintenance plan. If you have any questions about our maintenance offerings, please send us an email at info.intermapper@helpsystems.com

 


Standard Maintenance


Maintenance Plus


Unlimited Telephone Support 

With Standard Maintenance, you receive three free phone calls for How-To help per year to Intermapper support. With Maintenance Plus, your telephone support is unlimited. Calls related to software defects are always unlimited.

 


Unlimited Email and Online Chat Support

You have unlimited access to our technical support consultants via email and online chat during regular business hours. Any employee may report incidents to support.


Online Self-Service Support

You also have unlimited access to self-service materials, including product manuals and documentation, how-to videos, customer forums, and other helpful resources.


Online Product Download

Easily download Intermapper products and manuals online.


Online Technical Alerts

Technical alerts are posted in the HelpSystems Community Portal for problems related to PTFs, PC software upgrades, and more.


Online Account Page

Create your own account to download products and access the
user forum.


Minor and Major Product Enhancements and Fixes

Download software updates directly from the website as they become available. Software updates include new features, enhancements, bug fixes, and OS-level compatibility.


Remote Assistance via WebEx

Our technical support consultants can problem-solve with you
via WebEx.


Access to User Forum

You have unlimited access to our new user forum that allows you to troubleshoot problems and quickly find solutions.


Product License Codes for DR Tests Upon Request

Customers may request a temporary product license code in advance of their disaster recovery (DR) test.


Industry and Product Webinars

Intermapper hosts regular webinars on industry topics and product training. View upcoming webinars.


White Papers, Case Studies, and How Tos

Browse the Intermapper resource library for white papers, case studies, and other helpful articles.


Case Escalation Monitoring

Your designated technical support consultants and a product support manager monitor all of your cases. Cases are escalated to senior personnel as needed.


Free New Version Training

Attend a special training webinar for the release of new versions.

 


Support for Versions

Receive unlimited support on the current version of Intermapper, as well as one version prior to the current version. (For example: if the current version is Intermapper 6.1.3, we can support versions 6.0 and higher.)

 


Free System Changes

Receive free system changes when a new system is put in place.

 

 

Single Incident Support

Under Standard Maintenance, we provide telephone support for up to three incidents, but if you need a fourth call you can purchase a single incident for telephone support.

Get Started with Intermapper

We're happy to help you get started with Intermapper. Contact us to receive a custom quote for your desired maintenance plan and number of software licenses.

Get started with Intermapper