HelpSystems Product Lifecycle Phases

HelpSystems Product Lifecycle Phases

Posted on May 9, 2017

Consult this guide to product lifecycle phases in order to understand how your software developed and supported.

Active Phase

  • Product is actively developed
  • Certified against the latest OS releases
  • Product fully supported

Extended Support Phase

  • No product enhancements
  • Only Severity 1 bug fixes are provided
  • Certified against the latest OS releases
  • Product fully supported
  • 1% uplift to maintenance prices (e.g. 20% to 21%) over and above any inflationary adjustments

Sustain Phase

  • No bug fixes or OS compatibility releases
  • Product supported on a “best efforts” basis
  • 3% uplift to maintenance prices (e.g. 21% to 24%) over and above any inflationary adjustments

Please contact your account manager with any questions.

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