Snapshot/TSC Instructions



Important information for Snapshot Users using v10.7 or below

Customers currently running Snapshot v10.7 or below must upgrade to v10.8 in the first instance.



Snapshot v11+

Only new customers or existing customers already on v10.8 can install or upgrade to this version.

This version contains changes in licensing and therefore all customers will require a new license for all systems configured in the Snapshot GUI.  For all customers installing this version, please send system details including customer name, system name, serial number, model, feature code and software group to salesadmin@halcyonsoftware.com

We heave created a PDF document which lists the top 5 support issues Snapshot users typically experience and a detailed description of the resolutions. This document has been designed to alleviate the issues without the need for contacting Halcyon Technical Services.