Customers currently running Snapshot v10.7 or below must upgrade to v10.8 in the first instance.
This version contains changes in licensing and therefore all customers will require a new license for all systems configured in the Snapshot GUI. For all customers installing this version, please send system details including customer name, system name, serial number, model, feature code and software group to firstname.lastname@example.org
We heave created a PDF document which lists the top 5 support issues Snapshot users typically experience and a detailed description of the resolutions. This document has been designed to alleviate the issues without the need for contacting Halcyon Technical Services.