Customer Story

Rapid Investigation and Proactive Monitoring Increases Efficiency for PRETTL Electronics AG

Robot Monitor helps speed response time for a small IT team with limited resources

PRETTL Electronics AG, one of Germany’s leading electronic manufacturing services companies, serves its customers across three continents. The company has built a solid reputation for efficiency and reliability, so it’s no surprise they rely on IBM i to power their all-important ERP application.

Investigating System Issues

While optimizing system performance and keeping it available to users is central to their success, the team struggled with balancing their limited resources and manpower with the time it takes to investigate system issues. For problems that could have an immediate impact on business, the team needed to be very responsive.

Getting Rapid Results

Their search for the right solution led them to Robot Monitor. “After testing, it was very clear to us this was the right solution,” said Lutz Piller, head of IT for PRETTL Electronics. “We had a permanent view of the most important performance values on our system right out of the box. The team has been impressed with how quickly they can now resolve system issues with Robot Monitor by drilling down from the online monitor for accurate information without looking into the system itself and without specialist knowledge of the operating system.”

PRETTL’s use of Robot Monitor shows that even a team with limited resources need not compromise their high standards. “This tool is simply the right decision for all customers who have to use an IBM i system because of application needs but have no manpower to permanently manage the system,” continued Piller. “The proactive results and efficiency we were able to achieve, even in the evaluation period, convinced us to buy this software—we can see every day that this was a good idea.”

“The proactive results and efficiency we were able to achieve, even in the evaluation period, convinced us to buy this software—we can see every day that this was a good idea.”

Lutz Piller
Head of IT
PRETTL Electronics
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Results

Reduced investigation time for system issues

Increased efficiency for a busy team

Established real-time visibility into performance

Key Solutions