Ensure Availability at a Reasonable Cost to Meet Business SLAs
Availability is a key indicator of how successfully an IT organization is supporting the company’s business objectives. Are required service levels in terms of workload volume and response times being achieved consistently for the business units? If not, the impact can be significant: a stoppage or slowdown can, in a matter of minutes, disrupt your supply chain and result in lost transactions...
Email Integration and Automation in Customer Relationship Management
Automate handled the repetitive work that otherwise bogged down our manager and the entire sales department by automating the process of inbound email inquiries.
Why Your Business Needs Capacity Management: The Importance of Capacity Management
The modern CIO needs to be ahead of the game – anticipating the business’s needs and being able to meet them as they arise. All too often, however, the IT function is caught on the back foot, reacting to events after they’ve happened.