HelpSystems Blog

Meet SEQUEL Team Member Rich Galeba


When you contact HelpSystems with a SEQUEL question, one of our friendly team members helps to resolve your issue. Have you ever wondered what that person is like away from the office? Here’s your chance to find out!

We’re sharing some fun facts about the SEQUEL support team members you've come to know over the phone and chat. Introducing Technical Consultant Rich Galeba!

We asked Rich a few questions and here’s what he shared:

List your seven dream Jeopardy categories:

  • Stanley Cup Dynasties
  • Things That Start with Ice
  • Let It Snow
  • Beaches and Islands
  • Margaritaville
  • Royal Flush
  • Apple

What is the best piece of advice you’ve ever received?

Learn from your mistakes (because you’ll make many) and persevere.

What is the greatest compliment you’ve ever received?

Any compliment that gets communicated to my manager.

What was your first job?

One week after turning 16 years old (the legal working age), I rode my bike to the industrial park and landed a production control clerk job at the first factory I applied to because I was able to use a typewriter. (I had just completed a semester of typing in high school.)

I stayed with that company for 10 years, learning about production control, inventory control, cost accounting, and the real world (union shop) while finishing high school and junior college. The job was a paid apprenticeship and I had great mentors.

What is your hidden talent?

Dog whisperer and goldfish wrangler.

Who are your favorite authors?

Tom Clancy and Brad Thor.

What are your favorite book genres?

Techno thriller and sci-fi.

What's the best part of working at HelpSystems?

Supporting all of our wonderful customers and helping them as best I can with the myriad functions we support.