What Are Legacy Business Applications? What's the Problem?
For many years, IT teams have had to develop custom solutions that fill gaps and meet specific requirements for the business. IT would try to find a solution or have to build a solution with the tools and expertise they already had in-house. This could include building solutions on top of platforms like Lotus Notes, Access, Excel, SharePoint—or even building custom programs to manage processes like invoicing, payroll, employee onboarding, or generating purchase orders.
Over many years of development, companies end up providing business services through many different applications to solve business problems, all with different interfaces. Each application requires unique knowledge just to use it, and maintenance and support require even more expertise. The people with that specialized knowledge don't always stick around, meaning the business units that depend on those applications could be in a vulnerable position.
Today’s IT and business environments are evolving too fast to have disparate, semi-functional tools. Adding functionality or business logic is often cost prohibitive or even impossible. IT is required to work faster and reduce costs every day by automating processes to improve responsiveness. Businesses can no longer rely on a hodgepodge of old tools to provide mission critical applications to employees, especially when it comes to Human Resources, Accounts Payable, and Accounts Receivable, where documents like W-9s, invoices, purchase orders, and others need to be created and routed in a timely manner.
Employees are expecting a more consistent and standard experience going forward, which these legacy applications can no longer provide.
What Should You Look for in a Replacement?
First off, find a solution that has support. One of the main problems of these legacy applications is that they are often out of support, built by someone no longer at your company, or are too complicated to fix.
Next, look for a solution with:
- Easy-to-design, consistent user interface
- Easy-to-deploy workflows that are also simple to use
- Easy-to-facilitate business process that works inside of established departments
- Easy integration with other applications
- Ability for non-IT users to possibly build and expand their use of the solution
Basically, the key word we’re looking at here is EASY. Why keep something that makes your life harder and is slowing your business down?
What Could My Processes Look Like?
Here's are some examples of how using Webdocs Forms Management can make your information-gathering processes easier. Each workflow shows the business user side of things. Once information is entered in the workflow, the application generates necessary documents, saving hours of manual work.
Then watch the video to see how easy it is to create a form and put it into a workflow.