I want to talk to you today about something that is the pain of most IT departments, and that is helping a user get back on the system when they've forgotten their password or disabled their account.
This is a process that is time consuming and expensive. In fact, Gartner estimates that 20 to 50 percent of tickets coming into a help desk relate to a user's account. Forrester has estimated that each of those calls can cost upwards of $70 a piece. So, over time, this is definitely a significant cost. Potentially up in the tens of thousands of dollars. If you've been on the web recently, you're probably familiar with the concept of self-service password reset. Answer some challenge response questions, get back online.
That has never been available for IBM i before, but now we have established a way to do it.
With Password Self Help, you answer those challenge response questions, have your password reset, and your account re-enabled, all without having to call the help desk. So, you transition from this poor guy who can't remember his password on a Monday morning to this guy right here who's ready to start using the ERP application and making your business productive and make money again.
Thanks a lot. Check out Password Self Help, our IBM i self-service password reset tool, and we'll see you next time.