4 Ways RPA in Healthcare Can Streamline Critical Processes

Hospitals and medical facilities have an important job of saving lives and providing quality care for their patients. In a high-stress environment like healthcare, it’s best to try to operate as streamlined and efficient as possible. And when lives are on the line, there’s no room for human error or operational delays.

With robotic process automation (RPA), medical facilities can improve efficiency, accuracy, and security by handing repetitive, manual workloads over to software robots. RPA in healthcare easily automates any tedious task so you can focus on providing your patients with optimal care. Read on to discover how you can put RPA to work to improve common problems facing medical facilities like managing medical records, staying HIPAA compliant, processing claims, and achieving optimal staffing levels.

RPA in Healthcare

1. Manage Electronic Medical Records with RPA

Medical records need to be available in a lot of different places. Medical centers cover a wide network of departments, facilities, and partners, all needing access to the same medical records. Electronic medical records make accessibility easy, but can you guarantee every record is updated? RPA can be a helpful solution within the healthcare industry because it easily keeps medical records updated and synced for more accuracy between providers, labs, pharmacies, and more.

RPA software provides a way to interface with disparate systems and manage high-volume processes without burdening your already-busy workforce. Eliminate the need for manually inputting information into electronic medical records by integrating all the various applications to work with your health information system. Need lab results entered into a patient’s medical chart? Create an RPA task to grab the information from the lab’s system to automatically input it into the medical record and sync across the various locations in your organization. And RPA eliminates human errors when inputting data into medical charts so you can ensure accuracy—which is of the highest importance when lives are on the line.  

2. Stay HIPAA-Compliant with Automation

Keeping electronic medical records secure is also a top concern for any healthcare organization—especially staying HIPAA compliant. Securing medical data and ensuring your processes are HIPAA compliant can seem complicated, especially if you’re using many different types of applications in your daily tasks. But RPA in healthcare helps protect patient privacy and achieve compliance with HIPAA and other regulations.

An RPA solution should be built with security in mind. By offering role-based access, RPA software robots can make sure that only the correct people are accessing private information as necessary. Patient data passes through so many hands, but with RPA you can control access since the access that a doctor needs is different than that of a member of the finance or IT staff. Automatically keeping a detailed audit history is also an important factor in an RPA solution, so you can easily spot any issues or improper usage and have records readily available for auditors.

3. Streamline Claims Processing

Effective claims processing and management is one of the biggest hurdles in the world of hospital finances and administration. Hospital systems that process claims accurately and efficiently are much closer to staying financially stable than hospitals that don’t. Medical facilities can face a large volume of claims and the process for handling them can involve multiple business applications—from claims management systems like ePREMIS from NDC Health to health information systems like INVISION from Siemens.

RPA can help streamline the cumbersome, manual process of claims processing. With an automated file transfer, you can automate the daily transfer of individual claims files (both inpatient and outpatient) to an FTP server. Then, when the files are detected on the FTP server, an RPA task is initiated that joins all the inpatient files together and all the outpatient files together and securely transfers them from the health information system to the claims management system.

You can also use RPA software to automate the process of auditing to ensure no claims are overlooked. An RPA solution can parse through the claim files and extract identifiers and other critical information. The total number of claims is then compared with a total number extracted from a summary report. In the event that the number of claims processed does not match the expected total, an audit report is generated for hospital staff.

4. Automation for Optimal Staffing Levels

The caregivers in any medical facility are the backbone of the entire system. Managing the staffing levels to ensure top-notch patient care can be difficult. It’s a delicate balance to coordinate schedules to make sure the facility has the appropriate amount of staff present and that the schedules are fair and balanced to avoid burnout. This usually involves having to go through multiple applications like an HR system by PeopleSoft, a time and attendance system like Kronos, and a staffing system like Per-Se's ANSOS One-Staff. But juggling between the applications can take time away from your patients and your mission.

RPA software robots can act as a “traffic cop” with the duty of automating thousands of data transfers between these applications. Learn how one healthcare facility implemented RPA to keep their applications updated and in-sync in order to help keep staffing at appropriate levels, operate efficiently, and provide quality care. Instead of having to worry about staffing levels and not having the most accurate and updated data, you can keep the focus on your patients and providing them with the highest levels of care.

With a powerful RPA solution, you can take the most repetitive and tedious processes and streamline them to transform the way your hospital or healthcare facility operates. Let these software robots help reduce the burden on your caregivers so they can focus on what matters—saving lives and keeping people healthy.

Want to see how your healthcare facility can benefit from RPA? Request a live demonstration to discuss your unique needs and see what RPA can do.