HelpSystems Introduces New Multi-Factor Authentication Solution

May 23, 2017

Minneapolis, MN, May 23, 2017—HelpSystems today announced the release of Access Authenticator, a simple way to control user access to mission-critical systems, and meet today’s evolving compliance requirements.

Access Authenticator is a multi-factor authentication solution that requires a user to verify his or her identity with two or more credentials before gaining access to sensitive systems and data. These credentials include something the user knows (a password) plus something they have (a fob or mobile device) and/or something they are (a biometric characteristic).

Access Authenticator is simple to administer and can be scaled across IT environments of all sizes. Its comprehensive authentication manager centralizes administration and visually displays key security metrics.

A self-service portal and mobile app make the authentication process easy for end users, who can verify their identities anywhere they have an internet connection.

Access Authenticator is also designed to help organizations comply with PCI DSS 3.2, which requires multi-factor authentication for remote and local access to the cardholder data environment, effective February 1, 2018.

“Multi-factor authentication helps organizations stay in compliance with other mandates, like HIPAA and GDPR, said Chris Heim, CEO at HelpSystems. “The market need for secure user access is growing, and our goal was to deliver an easy-to-use solution that meets evolving security concerns.”

“Most access control schemes rely solely on user passwords, which are easily compromised. Phishing scams, weak passwords, and reused passwords all can render than single credential useless,” said Robin Tatam, Director of Security Technologies at HelpSystems. “Access Authenticator adds an additional layer of security that reduces the risk of a data breach.”

Access Authenticator is the only multi-factor authentication solution on the market to feature an agent for IBM i, with plans to include agents for AIX, Linux, and Windows.

To learn more, request a free demonstration of Access Authenticator today.

About HelpSystems

HelpSystems empowers IT professionals to excel like never before. Every day more than 9,000 organizations across the globe rely on HelpSystems to automate and simplify system and network management, secure data, and give people simple access to information they need. For critical needs like IT and business process automation, system security, network mapping, document management, and business intelligence, HelpSystems makes IT lives easier and keeps businesses running smoothly. Learn more at

Mike Devine
Vice President, Marketing
+1 952-563-1696

Recent News

September 21, 2018

The Minneapolis/St. Paul Business Journal Has Recognized Heim as a Winner of Its Annual Leadership Award

September 11, 2018

HelpSystems was selected by analyst firm EMA as a top PAM vendor in the “EMA Top 3 Report: Ten Priorities for Enabling Secure Access to Enterprise IT Resources” for its BoKS ServerControl identity, account and privileged access management platform

September 10, 2018

Long-time security expert, Pat Botz, recently joined HelpSystems. Botz goes way back in the computer industry. He wrote the Basic compiler and CAD tools for Control Data supercomputers and then lead the development of CAD tools for its AIX workstation line three decades ago. He eventually became a lead security architect for the IBM i platform, and left Big Blue a number of years ago to start his own security firm, Botz & Associates. Dan sat down to have a chat with Chris Heim, chief executive officer of HelpSystems, and John Vanderwall, vice president and business unit manager for security services at the company, as well as Botz, who now has a senior security services consultant position at the company.