HelpSystems Allows Cone Drive™ To Reach 100% Automated IT Operations

September 19, 2013

Global leader in gearing solutions maximizes the potential of their IT operations team by automating with Robot systems management software

Minneapolis, MN, September 19, 2013—Help/Systems LLC, a world leader in systems and network management, security, and business intelligence software, announced today that Cone Drive, a global leader in mechanical and industrial engineering, redefined the role of their computer operator after automating their IBM i operations with Robot systems management software.

Cone Drive initially sought help from Robot to manage a material requirements planning run (MRP) that was overwhelming their operator with messages about job conflicts. Their solution began with message monitoring tool, Robot/ALERT, and it wasn’t long before they added Robot/SCHEDULE, followed by Robot/REPLAY, for complex jobs with dynamic fields and to rebuild their test environment weekly.

“We needed something more robust than IBM’s native scheduler,” explains Ed Kandel, senior programmer analyst at Cone Drive, “and it’s been absolutely invaluable having a documented job history and up-to-date test environment, especially for compliance audits.”

Since implementing Robot software, Cone Drive has moved from 60 to 100 percent automated. The Robot products automatically escalate their messages and deliver alerts to any device, afford them flexibility in scheduling complex jobs, and provide documentation for their complete job history, which has delighted SOX auditors.

“Automating the schedule was a good thing,” says Kandel. “Basically, we reload paper and change ink; that’s it. We no longer have an operator, but we haven’t eliminated any jobs.” The operator role has grown into doing other tasks to serve Cone Drive’s high profile, high precision manufacturing customers dealing in solar tracking, satellite tracking, medical instruments, and semiconductors, to name a few.

Help/Systems offers a free, 30-day trial of its Robot systems management solution set. The trial includes full product access and free support.

About Robot Robot, a division of Help/Systems, provides a complete line of automated systems management solutions for IBM i servers. For over 30 years, Robot has enabled IT to confidently run their systems unattended with powerful, fully integrated software and world-class support.

About Help/Systems

Help/Systems, LLC is a leading provider of systems management, security, and business intelligence solutions. Help/Systems software reduces data center costs by improving operational control and delivery of IT services. Founded in 1982, the company has 14 offices worldwide and more than 7,000 customers from small businesses to Fortune 100 companies. Based in Minneapolis, Minnesota, Help/Systems sells its solutions directly and through strategic partners worldwide.

Help/Systems brands include: Robot, SEQUEL Software, PowerTech, Skybot Software, Safestone, CCSS, InterMapper, and ShowCase. Learn more at

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