January 8, 2015

HelpSystems expands its offerings for managed service providers (MSP) with tools to proactively monitor and automate IT operations and report on service levels

Minneapolis, MN, January 8, 2015—HelpSystems, a leading provider of systems management, business intelligence, and security solutions, today announced the acquisition of Halcyon Software and its complete portfolio of IT systems management software solutions.

This acquisition strengthens the managed services solutions available from HelpSystems and expands its multi-platform systems management and monitoring offerings, providing customers with more options for managing their mission critical servers and ensuring availability.

“We are excited to add the Halcyon suite of products to our existing portfolio of IT management solutions,” says Chris Heim, CEO, HelpSystems. “The depth and experience the Halcyon employees have in performance monitoring and systems management is a welcome addition to the HelpSystems team.”

HelpSystems has a rich history of acquiring and growing IT software companies through the expansion of existing technologies and an unparalleled commitment to customer service and support. With the emphasis on building lasting relationships, customers stay with HelpSystems an average of 10 or more years.

“We found the technology, teams, and IT expertise at these two companies to be a great fit,” says Lorraine Cousins, CEO, Halcyon Software. “Our leadership team recognizes that the Halcyon portfolio can continue to be strengthened to meet the needs of our enterprise customers, partners, and growing managed service provider network with the resources and support of an organization like HelpSystems.”


About Halcyon Software

Halcyon Software provides multi-platform systems management solutions that reduce the complexity and cost of monitoring critical business systems, core applications, and processes. Halcyon Software solutions help companies prevent business disruption and can increase the efficiency of IT services, delivering significant savings and a rapid return on investment.

Halcyon Software is headquartered in the United Kingdom with offices in the United States and Australia, as well as a world-wide network of partners supporting North and South America, EMEA, and Asia-Pacific.

About HelpSystems

HelpSystems, LLC is a leading provider of systems and network management, business intelligence, and security and compliance solutions. HelpSystems software reduces data center costs by improving operational control and delivery of IT services. Founded in 1982, the company has 15 offices worldwide and more than 9,500 customers from small businesses to Fortune 100 companies. Based in Minneapolis, Minnesota, HelpSystems sells its solutions directly and through strategic partners worldwide.

HelpSystems brands include: Robot, SEQUEL Software, PowerTech, Skybot Software, AutoMate, Halcyon, Safestone, Bytware, ShowCase, InterMapper, CCSS, and RJS Software. Learn more at www.helpsystems.com.

Colleen Kulhanek
Director of Global Marketing
+1 952-563-2798


Recent News

August 7, 2018

Policy Minder has been expanded to empower security monitoring for data stored on Amazon S3, giving IT professionals peace of mind any misconfigurations or oversights will be detected and rectified.

July 17, 2018

This update to Vityl Capacity Management brings all pieces of a capacity management practice into one tool. Users can now take business developments, IT changes, industry factors, and more into account to create capacity plans in an intuitive workflow. The newest release also supports container monitoring, an essential when move applications from one platform to another.

June 16, 2018

CEO Chris Heim took over one of the Twin Cities’ largest software and IT-services firms in 2014. Before joining HelpSystems, Heim was CEO of Axium Software, a Portland, Ore.-based software company that was sold to Deltek in 2014. From 2007 to...