Heartland Financial USA, Inc. Banks on Robot for Process Automation

December 17, 2013

$5.7 billion multi-bank holding company relies on Robot job scheduling software to complete night processing in an increasingly tight window

Minneapolis, MN, December 17, 2013—Robot, a division of Help/Systems, a leading provider of systems management, security, and business intelligence solutions, announced today that the Dubuque-based multi-bank holding company, Heartland Financial USA, Inc. (NASDAQ:HTLF), chose Robot systems management solutions for reliable job scheduling in preparation for aggressive growth.

Heartland selected Robot/SCHEDULE and Robot/SCHEDULE Enterprise job scheduling software to manage processing needs across platforms from their iSeries. With a goal of doubling in size every five to seven years, the processing window was a concern. They needed a tool that could grow with their business. “Automation is huge for us to maintain that window,” says Charles Bertsch, Computer Operations Manager, Heartland. “We also wanted to make sure we could function at twice our size in a few years with the same application. With Robot products that’s not an issue.”

Before moving to Robot, Heartland struggled to manage over 400 separate jobs manually, without notifications. Since the switch, they’ve found it easy to add more jobs and even use Robot for some exclusive Windows tasks. “Upgrades were a nightmare to manage on the Windows scheduler side,” says Charles. “We used to go through and take 15 screen prints of jobs we put on hold in the scheduler! Now we can keep track of them on Robot’s Schedule Activity Monitor.”

For Operations at Heartland, the stability and consistent processing that Robot provides is a key benefit. Not only product reliability, but company stability as well. “Help/Systems is putting funds back into development and enhancing products,” explains Charles. “It’s good to know that we’re with a company that continues to do that. We’ve watched other products on the market—there just isn’t anything else on the scheduling side that touches what Robot does. It was a no-brainer.”

Help/Systems offers a free, 30-day trial of its Robot systems management solution set. The trial includes full product access and free support.

About Robot

Robot, a division of Help/Systems, provides a complete line of automated systems management solutions for IBM i servers. For over 30 years, Robot has enabled IT to confidently run their systems unattended with powerful, fully integrated software and world-class support.

About Help/Systems

Help/Systems, LLC is a leading provider of systems management, security, and business intelligence solutions. Help/Systems software reduces data center costs by improving operational control and delivery of IT services. Founded in 1982, the company has 14 offices worldwide and more than 7,000 customers from small businesses to Fortune 100 companies. Based in Minneapolis, Minnesota, Help/Systems sells its solutions directly and through strategic partners worldwide.

Help/Systems brands include: Robot, SEQUEL Software, Powertech, Skybot Software, Bytware, Safestone, CCSS, InterMapper, and ShowCase. Learn more at www.helpsystems.com.

Colleen Kulhanek
Director of Global Marketing
+1 952-563-2798

[email protected]