CCSS Increases Automation for Message Response and Cleanup

September 26, 2013

The latest release of QMessage Monitor includes automated response rules for faster problem determination for IBM i systems

Minneapolis, MN, September 26, 2013—CCSS, a division of Help/Systems that provides proactive system monitoring and message management for IBM i servers, has released the latest version of QMessage Monitor (QMM), its message management and escalation solution for IBM i server environments.

QMM V8 includes new features to the Automated Response capabilities that allow users to track the rules and treatment of a message historically, and simulate the treatment of a message in the future, without executing it. Users will also greatly benefit from an automatic cleanup capability that clears stagnant messages from the console view on the basis of their type or age.

Customer response to the new QMM V8 features has been very positive and reflects user expectations of CCSS to develop their solutions in line with real-world requirements. “I have been in the IT business for many years and with the AS/400 since its appearance in 1988. CCSS is by far the best vendor I have dealt with. CCSS is very sensitive and responsive to its customers, and goes above and beyond the ‘support’ call of duty to make sure the customer is completely satisfied. The new features are just excellent,” said Richard Belles, principal operating systems programmer at Fidelity Investments.

Highlights of QMM V8 include:

Automated Response Enhancements

  • These automated response rules can be utilized for tracking, simulation and lists for fast problem determination, new message rule testing, and achieving greater message management efficiency.

Automatic Message Cleanup

  • Users are able to automatically cleanse the console of stagnant messages by type: old, replied-to, those with an inactive job, and by number of days.

Other new features include additional database filters that help users achieve more granular insights with their monitoring for Database Access (i.e. who is accessing the database and what they are accessing).

New users can take advantage of these features by requesting a free trial of QMessage Monitor V8.

About CCSS
CCSS, a division of Help/Systems, offers flexible, affordable solutions to monitor performance and manage messages on Power Systems™ running IBM i, plus unparalleled preventative protection against threats to system performance and availability. CCSS has offices in the United States, United Kingdom, and Germany, with strong partnerships across the globe and a successful, worldwide agent network.

About Help/Systems

Help/Systems, LLC is a leading provider of systems management, security, and business intelligence solutions. Help/Systems software reduces data center costs by improving operational control and delivery of IT services. Founded in 1982, the company has 14 offices worldwide and more than 7,000 customers from small businesses to Fortune 100 companies. Based in Minneapolis, Minnesota, Help/Systems sells its solutions directly and through strategic partners worldwide.
 

Help/Systems brands include: Robot, SEQUEL Software, PowerTech, Skybot Software, Safestone, CCSS, InterMapper, and ShowCase. Learn more at www.helpsystems.com.

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