Lipari’s corporate IT team chooses CCSS from HelpSystems to automate system and message monitoring to ensure successful deliveries and increase customer satisfaction
Minneapolis, MN, August 21, 2014—CCSS, a division of HelpSystems and the solution of choice for monitoring IBM i messages and performance, announced today that family-owned specialty food distributor Lipari Foods selected CCSS software to improve customer satisfaction by increasing the reliability of delivery to their markets across the Midwest.
Lipari Foods incorporated QSystem Monitor, QMessage Monitor, and QRemote Control into their IBM i monitoring processes, adding automation that brought consistency and peace of mind to a lean IT department. By transitioning from reactive to proactive IBM i monitoring, they now watch for subsystems, jobs, and events to occur by a certain time; receive mobile notifications; and monitor performance metrics to ensure their data transfers stay on track.
“It really has benefitted the entire organization as well as our trade partners,” says Michael Hegarty, Director of ERP and CRM Corporate Strategy, Lipari Foods. Before CCSS, trucks would arrive at stores without electronic invoices and the stores would refuse delivery, leaving shelves empty and consumers empty-handed. “It was time wasted,” explains Hegarty, “and negatively impacted customer and consumer satisfaction—they’re the most important piece of the puzzle.”
With proactive monitoring and notification in place, the IT team is aware of any errors with electronic invoices and can address them before they become an issue, increasing the number of successful deliveries. More than bringing relief to the IT team, Hegarty confirms that “CCSS has done a really nice job helping the entire supply chain.”
The full case study is available on the HelpSystems website. HelpSystems offers a free, 30-day trial of its CCSS system and message monitoring solution set. The trial includes full product access and free support.
CCSS, a division of HelpSystems, offers flexible, affordable solutions to monitor performance and manage messages on Power Systems running IBM i, plus unparalleled preventative protection against threats to system performance and availability.
HelpSystems, LLC is a leading provider of systems and network management, business intelligence, and security and compliance solutions. HelpSystems software reduces data center costs by improving operational control and delivery of IT services. Founded in 1982, the company has 14 offices worldwide and more than 8,700 customers from small businesses to Fortune 100 companies. Based in Minneapolis, Minnesota, HelpSystems sells its solutions directly and through strategic partners worldwide.
HelpSystems brands include: Robot, SEQUEL Software, PowerTech, Skybot Software, AutoMate, Safestone, Bytware, ShowCase, InterMapper, CCSS, and RJS Software. Learn more at www.helpsystems.com.
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