This is incredibly valuable data which now flows directly to where it can be actioned, saving significant head office resources and time, and eliminating the risk of any human error. Orders can be processed in real time, at a fraction of the cost. When you compare the cost of an SMS to the overheads of running a large call centre, the value is undeniable.
The Halcyon solution is simple to use and has high levels of functionality allowing it to be adapted to meet the needs of our ever changing business within minutes. Its flexible architecture allows us to extend either the native footprints or leverage legacy investment in other products with a single Enterprise Console view. We now have high levels of confidence that our whole infrastructure is being monitored efficiently and that critical alerts will be received without delay so appropriate actions can be taken to minimise business disruption.
Halcyon are an innovative company that builds modern solutions and I was confident that they could fulfil our organizations technology needs.
The support staff have been fantastic. The software was easy to install and configure. Help is always available and the well-informed staff can even remote into our iSeries to show how a feature can be used or configured.
The Halcyon solution gives our IT team a tool that enables a totally proactive approach to the AS/400’s administration…our users are totally unaware of any problems that may be occurring on the AS/400. That’s because well before an issue, such as CPU over utilisation, disk space limits or job –queue threshold violation actually becomes a problem, the Halcyon solution has already sent out an alert via e-mail or SMS to the relevant IT person.