Support Philosophy
Tim Woodfield, Chief Technical Officer at Help/Systems, says, "Our product support is unparalleled in the industry. This is a result of our commitment to this important function in the software industry as shown by our unique product support guarantee. In addition, our product support department was the first in America to have its processes certified under the internationally recognized ISO 9001 quality standard. And, because of continuous improvement program, we've become better and better since our initial certification in 1992. Visit this page monthly to see how we are doing at meeting our customers' expectations."
Methodology
Customers who call Help/Systems for product support are randomly selected and interviewed to determine whether our product support has met their expectations. Each of our technical consultants has at least two of their calls surveyed each week. No single customer is contacted more than once during a 3-month period. The scores shown here are averages of these surveys each month.
Show me previous year's ratings.
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