What Will Be Covered in Your Robot/TRAPPER Phone Demo

Our standard phone demo for Robot/TRAPPER covers the topics listed below. During the phone demo we will:

• Ensure that Robot/TRAPPER and Robot/CONSOLE have been completely installed
• Determine your environment and the role of Robot/TRAPPER
• Discuss additional system setup features
• Discuss product maintenance
• Discuss any other questions you have about the product and its capabilities
• If necessary, review areas of the Robot/TRAPPER product

To set up a phone demo, call a Technical Support person, or fill out the information below and fax it to (952) 933-8153.

Name:__________________________

Phone:_________________________

Company:_______________________

Desired Phone Demo Date:_________

Time:______________

Preparing for the Phone Demo

Before the phone demo, do the following:

• Review the Robot/TRAPPER and Robot/CONSOLE User Guides, if possible.
• Determine the goals you hope to achieve by using Robot/TRAPPER. For example: monitor your most critical devices, monitor your entire network, receive SNMP event notifications from your network devices, use the product with other Help/Systems products, and so on.
• Determine who will use the product. Make sure the users are available for the phone demo.
• Bring the Robot/TRAPPER and Robot/CONSOLE User Guides to the phone demo for reference purposes.
• Robot/TRAPPER can check the status of (ping) any network device with an IP address at regular intervals. Robot/TRAPPER also can convert event notifications from SNMP-enabled devices into System i messages, which can be automated. Go to www.helpsystems.com/support/helpfacts.html and select Robot/TRAPPER to see if there are Help/FACTS for setting up the SNMP devices you want to use with Robot/TRAPPER. You also can check with the device vendor or their Web site to find this information.

During the Phone Demo

During the phone demo, we will do the following:

• Discuss the Robot/TRAPPER Main Menu: licensing; adding and deleting devices; holding and releasing devices; checking device status; and displaying message queues and message centers for devices.
• Discuss the Robot/TRAPPER Control Menu: starting and stopping the Trap manager and Status manager jobs, checking the status of these jobs, and working with the RBTSLEEPER subsystem.
• Discuss the Robot/TRAPPER Setup Menu: obtaining and compiling MIBs, sending MIBs to other systems; message ID mapping, using message prefixes and message files with Robot/CONSOLE; setting ping priorities, using message queues, setting job run priorities, and more.