Help/Systems SEQUEL Software PowerTech Skybot Software
Help/Systems
The World's Leader in IBM iSeries Software Solutions
Home › Support › Help/FACTS › Participating in a Robot/CONSOLE Phone Demo

Participating in a Robot/CONSOLE Phone Demo

Product: 
Robot/CONSOLE: iSeries Message Management Software

Introduction

Help/Systems has designed a step-by-step telephone demonstration to help you implement Robot/CONSOLE. To ensure you get the most out of the demonstration, we will use the following outline:

  1. Getting Started

    2. Ensure the product has been completely installed.

  2. Introduction to the Product

    3. Determine your environment and the role of Robot/CONSOLE:

    • The concept of a Robot/CONSOLE Message Center versus an i5/OS message queue and how i5/OS message queues are monitored
    • Robot/CONSOLE Log Monitoring Features—FTP, QHST, and Security Audit Journal monitoring
    • Robot/CONSOLE Resource Maintenance Feature—demonstrate how to set up a resource and how this feature can interface with message set functionality
    • Robot/CONSOLE escalation features and its relationship with Robot/ALERT and Robot/ NETWORK
    • The importance, power, and flexibility of the Robot/CONSOLE message set
    • The use of Message Tables and Message Groups to enhance the flexibility of Robot/CONSOLE Message Sets
  3. Application Tools, System Setup, and Maintenance Duties

    4. Use the reporting features to help customize Robot/CONSOLE to your environment.

    Additional system setup features:

    • Robot/CONSOLE system defaults
    • Robot/CONSOLE security

    Maintenance of the product:

    • What to do after an i5/OS upgrade
    • When and how to purge Robot/CONSOLE message history
    • Updating the product when new modification levels are available
  4. Summary
  5. Discuss any other questions you have about the product and its capabilities
  6. If necessary, review areas of the Robot/CONSOLE product

Preparing for the Phone Demo

Before the phone demo, do the following:

  • Review the Getting Started guide, if possible.
  • Determine the goals you hope to achieve by using Robot/CONSOLE. For example, lights-out operation, a multi-system environment, to use the product with other Help/Systems products, and so on.
  • Determine who will use the product. Make sure the users are available for the phone demo.
  • Bring the manuals to the phone demo for reference purposes.