Frequently Asked Questions (FAQs)

The "Successfully Sent" message in the transmission log indicates that Robot/ALERT established communications with your paging vendor's modem and the paging vendor received the message from Robot/ALERT. So if the log says the message was successfully sent, the problem may be with your paging vendor. The most likely causes are that the vendor had a problem of some sort at the time or you were out of range.

RBAHS is Robot/ALERT's message history file. This file should be purged periodically to prevent problems and keep the product cleaned up. For many users, once a month is a good schedule for this task. You can set up a Robot/SCHEDULE job to purge the file on a regular basis. You can also purge the file from the History Menu. A third option is change the file to remove the maximum number of records restriction (*NOMAX). There is a Help/FACTS that explains how to delete history.

It's easy.

1. Go to the Robot/ALERT Administration Menu and select option 6, System Setup Menu.
2. On the System Setup Menu, select option 3, Vendor Maintenance Menu.
3. On the Vendor Maintenance Menu, select option 1, Create a Vendor.

FAIL-P means the message or pager ID has been rejected. Check that the pager ID is setup correctly in the Pager Directory. If it is, you may need to contact your pager vendor to activate the pager ID. Also check that the vendor is set up correctly.

Another possibility is that you have an equipment mismatch. The vendor may be trying to send an alphanumeric page to a numeric-only pager or vice versa. Vendors usually have separate phone numbers to use for alpha and numeric pagers. Make sure Robot/ALERT is dialing the alpha modem to send an alpha page. (Or, the numeric modem to send a numeric page.)

There is something about how your have the paging vendor set up that is not working. Write down the baud rate, data bits, stop bits, and parity bits information and verify this information with your paging vendor.

No. Upgrade the host system first and the node systems as your maintenance schedule allows. Statuses from the nodes will continue to be reported to the host even though the host and node systems are running different versions. However, packets cannot be sent between systems on different versions.

The purpose of Robot/NETWORK is to link Help/Systems products on multiple systems or multiple partitions of the same system. There is no point in having Robot/NETWORK without having at least one other Robot product.