Meet Your Trainers

Help/Systems trainers are highly experienced and friendly. Customers rave about working with them. These are the people who teach our online classes, provide one-on-one consulting, and more! Read their bios—you'll see you're in good hands.

Roxanne Callan

Technical Consultant, has been with for Help/Systems for fifteen years and is a Robot Certified Specialist. Before coming to Help/Systems, she worked as a computer operator.

Yvonne Schumacher

Yvonne Schumacher, Technical Training Consultant, has over 20 years of experience in the information technology field and is an IBM and Robot Certified Specialist.

Jenny Freehauf

Jenny Freehauf, Technical Consultant, has been working with the System i since 2001. Her background includes help desk and technical support positions and she has been a Technical Consultant at Help/Systems since 2003.

Vivian Hall

Vivian Hall, Technical Consultant, has more than 29 years experience in the IT industry. She has been with Help/Systems since 2001 and is a Robot Certified Specialist.

Brandy Lulling

Brandy Lulling, Technical Consultant, has a degree in AS/400 operations and more than 17 years experience in System i administration and support.

Harry Tolzman

Harry Tolzman has been a Technical Consultant for System i applications and operations for 26 years, with over 15 years as a member of the Help/Systems team specializing in performance products.

Terri Preston

Terri Preston, Technical Consultant, has over 25 years of experience in the information technology field, including 13 years of experience with the System i (AS/400, iSeries) and the Robot products.

Sara Williams

Sara Williams, Research Technical Consultant, has more than 20 years of experience with IBM midrange systems, from the System/36 to the System i, including 13 years with the Robot products.

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Meet Your Trainers

Training & Services