September 2008 Q&A

I’m planning to upgrade to Robot/NETWORK 10. I’d like to run the Robot/NETWORK 10 pre-checker to get a better idea of what I’ll need to do to get ready. Do I have to order a CD just to get the pre-checker? No. You can download the pre-checker from Help/Systems Web site. Go to www.helpsystems.com/download/. Log in (or register) for downloads, if needed. Select Downloads for Current Customers > Updates and scroll down to the Robot/NETWORK files. Select Robot/NETWORK Pre-Checker to download the NETCHECK.HS file.

What jobs does Robot/SCHEDULE 10 create when it is installed?
Robot/SCHEDULE 10 creates four jobs when it is installed:

Why do I see old unreplied messages in my Robot/CONSOLE message centers even though the messages do not exist in QSYSOPR or other message queues?
The most common reason for this situation is that you are using Robot/CONSOLE message sets to make informational messages response-required in the message centers. This setup guarantees a message center will make sure you are aware of these important messages. However, unless you reply to them through the message center, the messages aren’t eligible for Robot/CONSOLE’s history purge. If the unreplied messages in a message center are all old, you can press function key 14 (remove all). This function replies to the messages with the default response and removes the messages from the message center. Caution: Make sure you want to reply to all unreplied messages. Pressing function key 14 applies to all unreplied messages regardless of date.